Rhonda Halvorson
Bowling Green,KY
Summary
Dynamic insurance professional with a proven track record at Houchens Insurance Group, excelling in insurance premium analysis and policy development. Recognized for exceptional customer relations and service delivery, transforming client challenges into satisfactory outcomes. Proficient in MS Word, Excel, and Outlook, demonstrating a strong work ethic and excellent communication skills. Committed to supporting organizational goals within a collaborative team environment.
Overview
30
30
years of professional experience
Work History
Personal Lines Client Advisor
Houchens Insurance Group
Bowling Green, KY
08.2023 - Current
- Collaborated with carriers to resolve discrepancies in insurance payments.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Developed appropriate quotes based on risk information.
- Responded promptly to customer inquiries about their policies and provided timely updates as needed.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Recognized by management for providing exceptional customer service.
- Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.
Lead Veterinary Technician
All Creatures Animal Hospital
Bowling Green, KY
09.2002 - 03.2023
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Communicated effectively with clients regarding their pet's condition and recommended treatment plans.
- Administered and monitored anesthesia for surgeries and operations.
- Operated anesthesia, oxygen and monitoring equipment.
- Organized daily work schedules for veterinary technicians and assistants.
- Supervised all aspects of patient care from intake through discharge.
- Obtained relevant health history and information from clients to maintain medical charts.
Licensed Pharmacy Technician
CDS #10 Pharmacy
Bowling Green, KY
06.1995 - 09.2002
- Educated patients on medication usage, potential side effects, and storage requirements.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Received and accurately filled prescriptions, including compounding medications.
Education
Property & Casualty License - Insurance
ExamFX
06-2023
Associate of Science - Veterinary Science
Cedar Valley College
Dallas, TX01-2005
Associate of Science - Pharmacy Technician
Western Kentucky University
Bowling Green, KY02-1996
Skills
- Insurance Premium Analysis
- Clear Communication Skills
- Policy Development
- Form completion and submission
- MS word, excel, and outlook
- Customer Relations
- Account management
Timeline
Personal Lines Client Advisor
Houchens Insurance Group
08.2023 - Current
Lead Veterinary Technician
All Creatures Animal Hospital
09.2002 - 03.2023
Licensed Pharmacy Technician
CDS #10 Pharmacy
06.1995 - 09.2002
Property & Casualty License - Insurance
ExamFX
Associate of Science - Veterinary Science
Cedar Valley College
Associate of Science - Pharmacy Technician
Western Kentucky University
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