Rhonda Harris
Business Management
Baton Rouge,LA
Summary
Self-motivated, Office Administrative Assistant have 20 plus years of exceptional customer service experience from working in retail opening new business and working in the medical field; I'm organized and dedicated to all work. I have a proven track record of being dependable, can adapt to change, work in a fast-paced environment, perform work duties, independently or with a team. Offering keen attention to detail and strong decision-making skills.
Overview
26
26
years of professional experience
3
3
years of post-secondary education
Work History
New Business Development (Contracted)
All Heart's Medical Transportation, LLC.
Baker, LA
07.2021 - 12.2022
- Translated client needs into solution requirements using powerful value propositions and negotiation skills.
- Liaised with client to identify and target inefficiencies in areas of risks / business controls, process gaps and workflow discrepancies.
- Created, managed and executed business plan and communicated company vision and objectives to motivate team.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained and managed customer files and databases.
- Maintained client and customer satisfaction with forward-thinking strategies focused on addressing client and customer needs to resolve concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Conducted primary source verifications such as background checks and board certifications.
- Prepared records for site visits and file audits.
- Enrolled client in Medicaid, Medicare and private insurance plans.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Office Administrative Assistant (Part-time)
Tersus Solutions
Baton Rouge, LA
08.2016 - Current
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Created and updated records and files to maintain document compliance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Sorted, opened and routed mail and deliveries to meet business requirements.
- Responded to inquiries from callers seeking information.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
Hotel Front Desk Clerk
Marriott Hotel
Baton Rouge, LA
04.2017 - 11.2019
- Oversaw fast-paced front desk operations and guests' needs at busy facility. Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Designed employee work schedules to address complete operational needs.
- Informed guests of hotel security features and offered details regarding fire and emergency procedures.
- Delivered above-and-beyond customer service to guests by making dinning room nice and clean for guest to enjoy eating breakfast and dinner.
- Kept accounts in balance and ran daily reports to verify totals. Performed nightly audits.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Administrative Coordinator (Temp)
Louisiana Department Of Health And Hospitals
Baton Rouge, LA
05.2015 - 12.2016
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed and maintained courteous and effective working relationships.
- Worked with customers to understand needs and provide excellent service.
- Maintained energy and enthusiasm in fast-paced environment.
- Processed applications and prepared variety of different written, reports and documents for each applicant.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Interacted with customers by phone, email or in-person to provide information.
- Trained new employees on administrative procedures, company policies and performance standards.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Human Resources Coordinator
Southern University And A&m College - Baton Rouge La
Baton Rouge, LA
06.2013 - 03.2014
- Maintained human resources information system and kept employee and student files up to date and accurate.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Supported human resources staff with new hire orientations and monthly departmental meetings; supported HR functions with emphasis on record keeping, data entry and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Addressed and resolved general payroll-related inquires.
- Sent notices to employees and students regarding expiring documentation.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes; filed paperwork and organized hard copy files.
- Worked with senior management to initiate new projects and assist in various processes.
- Answered high volume of phone calls and email inquiries.
Administrative Assistant
Earl K. Long Medical Center
Baton Rouge, LA
11.2005 - 04.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors in friendly manner.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Offered technical support and troubleshot issues to enhance office productivity.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Interacted with vendors to purchase and set up equipment and services.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Collected co-payments or full payments from customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Supervised (12) pharmacy technicians and coordinated day-to-day assignments.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Led payroll production for 4 locations; submitted reports on payroll activities. Managed payroll data entry and processing for 76 employees
- Maintained excellent attendance record, consistently arriving to work on time.
Pharmacy Technician (Retail)
Winn Dixie Pharmacy
Baton Rouge, LA
04.1999 - 11.2005
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Utilized POS system to handle customer cash debit and credit card transactions.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Associate of Applied Science - Computer And Information Sciences
Baton Rouge School of Computers
Baton Rouge, LA 05.1997 - 05.1998
Associate of Science - Business Administration And Management
Baton Rouge Community College,
Baton Rouge, LA 07.2021 - 12.2023
Skills
Office administration
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
New Business Development (Contracted)
All Heart's Medical Transportation, LLC.
07.2021 - 12.2022
Associate of Science - Business Administration And Management
Baton Rouge Community College,
07.2021 - 12.2023
Hotel Front Desk Clerk
Marriott Hotel
04.2017 - 11.2019
Office Administrative Assistant (Part-time)
Tersus Solutions
08.2016 - Current
Administrative Coordinator (Temp)
Louisiana Department Of Health And Hospitals
05.2015 - 12.2016
Human Resources Coordinator
Southern University And A&m College - Baton Rouge La
06.2013 - 03.2014
Administrative Assistant
Earl K. Long Medical Center
11.2005 - 04.2013
Pharmacy Technician (Retail)
Winn Dixie Pharmacy
04.1999 - 11.2005
Associate of Applied Science - Computer And Information Sciences
Baton Rouge School of Computers
05.1997 - 05.1998
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