Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
background-images

RHONDA HARRIS

CLEVELAND,OHIO

Summary

Dynamic Multi-Unit Manager at MITRAQSR with a proven track record in operations management and staff development. Effectively boosted sales performance across six locations through strategic initiatives and enhanced employee engagement. Known for leveraging customer feedback to elevate satisfaction ratings, showcasing strong problem-solving skills and a commitment to excellence.

Overview

37
37
years of professional experience

Work History

Multi-Unit Manager

MITRAQSR
07.2004 - Current
  • Recruited, interviewed, trained, evaluated, coached, and disciplined store managers as needed.
  • Created weekly and monthly reports on store performance metrics for corporate review.
  • Maintained accurate records of attendance, payroll information, inventory levels.
  • Conducted regular meetings with store teams in order to communicate expectations clearly.
  • Utilized customer feedback surveys to develop strategies that improved customer satisfaction ratings.
  • Developed strategies to maximize profits and increase sales performance across all 6 locations.

Area Training Manager

RTM Restaurant Group
11.1998 - 07.2004
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Increased overall productivity by designing and delivering customized training solutions tailored to individual learning styles and needs.
  • Reduced turnover rates by fostering a positive work environment through team-building exercises and open communication channels.
  • Implemented ongoing professional development opportunities for staff, encouraging continuous growth and improvement within their roles.
  • Trained all new hires of all management positions for the region.

Restaurant General Manager

Pizza Hut
11.1988 - 11.1998
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.

Education

High School Diploma -

WARRENSVILLE HIGH
Warrensville Heights, OH
06-1991

Skills

  • Operations management
  • Staff development
  • Sales growth
  • Employee engagement
  • Positive attitude
  • Problem-solving
  • Customer service

Accomplishments

2024 WON AREA COACH OF GREAT LAKES REGION

2010 HIGHEST EBITA IN THE REGION

2000 WON RGM OF THE YEAR RUNNER UP

2001/2002 WON RGM OF THE YEAR

2001 WON BEST TEAM IN THE REGION AWARD


Certification

Servsafe Proctor certification

Timeline

Multi-Unit Manager

MITRAQSR
07.2004 - Current

Area Training Manager

RTM Restaurant Group
11.1998 - 07.2004

Restaurant General Manager

Pizza Hut
11.1988 - 11.1998

High School Diploma -

WARRENSVILLE HIGH

Similar Profiles

CREATE PROFILE