Hi, I’m
Rhonda Harwood
Sonora,KY
Summary
Accomplished Janitorial Operations Manager at Lacosta Facility Support Services, adept in operations management and team leadership. Excelled in empowering staff, enhancing customer satisfaction, and streamlining supply chain operations. Proven track record in improving performance outcomes and fostering strong vendor relationships. Skilled in staff training and facility management, ensuring high productivity and operational excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
4
years of professional experience
Work History
Lacosta Facility Support Services
Janitorial Operations Manager
05.2020 - 07.2024
Job overview
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Elizabethtown High SchoolElizabethtown, KY
High School Diploma from General Classes
05.1982
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Staff Training
- Employee Motivation
- Purchasing and procurement
- Building and Facility Management
Timeline
Janitorial Operations Manager
Lacosta Facility Support Services
05.2020 - 07.2024
Elizabethtown High School
High School Diploma from General Classes
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