Rhonda Hatter

In this position I am responsible for completing phone assessments for direct admission patients. Complete insurance pre-certifications, answering hotline calls and completed patient admissions. Experience at working in a call center working with emergency related phone calls and awaiting emergency personnel response. Patient care and customer service is my expertise in this position.

Regional Training Coordinator - responsible for the coordination of training for approximately 490 correctional employees in the St. Louis area. I was one of 6 employees in the State of Missouri who designed training curriculum to provide training to new hires and on-going training to probation and parole staff. In addition, I kept all training files and documentation for the St. Louis region. this position was under the Human Resources department of the Department of Corrections and I held this position for approximately 15 years as the training coordinator.

Conducted orientation sessions and organized on-the-job training for new hires. Conducted orientation sessions and organized on-the-job training for new hires. Conducted orientation sessions and organized on-the-job training for new hires. Managed employees coaching, training, and performance improvement actions. Assisted in the creation of career development plans for employees seeking advancement opportunities within the organization. Evaluated external vendors for potential partnerships to support clients.

Probation and Parole Officer II - responsible for working with a caseload of adults on correction supervision. Regular duties included case management, attending court hearings and preparing reports for the court, assessing the needs of client's and monitoring the safety of the community. This position required community awareness skills and the ability to network within the community with area resources and agencies. It required patience and the ability to form good working relationships with people as well as good communication skills.