Rhonda Hayes
Henderson,NV
Summary
Dedicated Medical Technician offering both direct patient care and medical office management experience. Committed to obtaining the highest level of patient satisfaction through ensuring regulatory compliance and adherence to practice standards. Documented to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Technician
Kopolow & Girisgen OD
Henderson , NV
05.2018 - Current
- Performed patient service duties by communicating directly with patients, answering questions and assisting with concerns.
- Communicated with patients and families to obtain patient medical histories and vital information.
- Monitored inventory levels of supplies, equipment and reagents used and placed orders for replacements.
- Maintained patient confidence and protected hospital by keeping information confidential.
- Entered data on demographics, grossing descriptions and clinical diagnosis into EMR.
- Interviewed patients to obtain medical history and chief complaints.
Restaurant Shift Manager
McDonald's
Valencia, CA
07.2012 - 05.2018
- Attended to customer needs, responding to questions, complaints and escalations.
- Monitored staff training, scheduling and shift changes.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Cross-trained crew members on different duties to increase coverage.
- Monitored employee food handling, safety and uniform requirements.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Communicated with health inspectors during inspections and resolved issues found.
- Excelled in every store position and regularly backed up front-line staff.
Education
High School Diploma - General Studies
Van Nuys High School
Van Nuys Ca06.2007
Skills
- Complex Problem-Solving
- Equipment Maintenance
- Healthcare Terminology
- Contributing Team Player
- Electronic Medical Record (EMR) Systems
- Administrative and Office Support
- Caring and Empathetic
- Documenting and Recording Information
- Patient Care and Monitoring
- Customer Satisfaction
Certification
- Certified Office Management , Career Online 2021
Timeline
Medical Technician
Kopolow & Girisgen OD
05.2018 - Current
Restaurant Shift Manager
McDonald's
07.2012 - 05.2018
High School Diploma - General Studies
Van Nuys High School
Similar Profiles
Alfredo Martinez AlvarezAlfredo Martinez Alvarez
Outreach Team Member at Dr. Kopolow & GirisgenOutreach Team Member at Dr. Kopolow & Girisgen
HALEY BOUDREAUXHALEY BOUDREAUX
Certified Para Optometric at Dr. Claudette Smith-Boudreaux, OD and Dr. Eric Boudreaux, OD.Certified Para Optometric at Dr. Claudette Smith-Boudreaux, OD and Dr. Eric Boudreaux, OD.
Harmony DeweeseHarmony Deweese
Optician/Front Desk Medical Receptionist at Steven D. Lewis ODOptician/Front Desk Medical Receptionist at Steven D. Lewis OD
Tamika BucknerTamika Buckner
Patient Care Coordinator at Optum RXPatient Care Coordinator at Optum RX
Jason BuckleyJason Buckley
Electronics Technician II at JT4Electronics Technician II at JT4