Rhonda Hayes
Duluth,GA
Summary
Professional Skilled Customer Service with outstanding abilities in coaching, documentation and active listening. Great decision maker and valued employee. Proven history of reliability, resourcefulness and effective leadership. Energetic professional proudly certified as a Lean Six Sigma Yellow Belt. Poise and experience training and mentoring new employees and trouble shooting.
Overview
14
14
years of professional experience
Work History
Customer Service Supervisor
Home Depot
08.2022 - Current
- Promoted positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
Program Manager
Choices in Community Living
03.2018 - 07.2022
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
Sales Agent
Macy's
01.2011 - 03.2017
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of clothing products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Sales Consultant
Kay Jewlers
07.2016 - 02.2017
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Education
BBA - Business Administration
Strayer University
Lithonia, GA03.2020
Skills
Excellent Communication & Listening Skills
Problem-Solving
Time Management
Issue Resolution
Sales Support
Customer Relationship Management (CRM)
Research and due diligence
Timeline
Customer Service Supervisor
Home Depot
08.2022 - Current
Program Manager
Choices in Community Living
03.2018 - 07.2022
Sales Consultant
Kay Jewlers
07.2016 - 02.2017
Sales Agent
Macy's
01.2011 - 03.2017
BBA - Business Administration
Strayer University
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