Rhonda Hazelwood
King,NC
Summary
Accomplished Assistant Director of Logistics Operations at Petroleum Transport Company, adept in strategic planning and staff management. Spearheaded initiatives that reduced operational costs by 20%, while fostering a culture of teamwork and collaboration. Skilled in data analysis and problem-solving, consistently enhancing operational efficiency and stakeholder satisfaction. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Assistant Director of Logistics Operations
Petroleum Transport Company
01.2014 - Current
- Oversaw recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new and old employees through observation, feedback, and professional development opportunities.
- Conducted regular safety regulations with employees.
- Fostered a positive work culture by promoting open communication among staff members and celebrating successes together as a team.
- Assisted the Director in developing innovative programs to improve all aspects of the business.
- Developed strong relationships with partners to enhance business opportunities for the company.
- Reduced operational costs through effective resource management and strategic planning.
- Managed vendor relationships to ensure timely delivery of goods and services while maintaining quality standards.
- Collaborated with cross-functional teams to optimize overall supply chain performance.
- Improved logistics efficiency by streamlining processes and implementing innovative solutions.
- Oversaw transportation operations, coordinating shipments, deliveries, and distribution schedules efficiently.
- Spearheaded risk mitigation initiatives by conducting thorough assessments of potential vulnerabilities within the logistics network.
- Enhanced team productivity by providing leadership, guidance, and support to direct reports.
- Developed and executed strategies for continuous improvement in service levels and cost reduction initiatives.
- Implemented cost-saving measures by identifying ways to reduce expenses without compromising quality.
- Conducted regular staff meetings to maintain open lines of communication within the team, fostering a positive work environment.
- Managed a team of over 50 employees, ensuring optimal performance and adherence to company policies and standards.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Monitored logistics performance and identified improvement opportunities.
- Coordinated dispatching of 200 drivers to accomplish daily delivery requirements.
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Efficiently managed budgets, ensuring optimal allocation of resources towards critical projects while minimizing unnecessary expenditures.
- Developed strong relationships with vendors, leading to improved pricing and service levels.
- Oversaw the procurement process, establishing strategic partnerships with suppliers to reduce lead times and minimize stockouts.
- Implemented advanced forecasting techniques to anticipate demand fluctuations and optimize inventory levels accordingly.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Reduced employee turnover rate by developing comprehensive onboarding programs for new hires.
- Developed comprehensive reporting systems to track recruitment metrics, enabling data-driven decision-making and continuous process improvement.
- Improved time-to-fill ratios by optimizing job advertisements, leveraging social media platforms, and utilizing employee referral programs.
- Developed customized discussion guides tailored to address specific client needs within their respective industries or market segments.
- Skillfully moderated complex discussions around sensitive subjects while maintaining a neutral stance as a facilitator.
- Spearheaded process improvement initiatives that reduced average call handling time without compromising quality of service.
- Maintained organized electronic filing system for easy access of critical billing documents, optimizing workflow for the entire team.
- Reduced invoice discrepancies by consistently monitoring accounts receivable and following up on outstanding balances.
- Improved customer satisfaction with timely and accurate invoicing, addressing inquiries promptly and professionally.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Trained newly hired dispatchers on company policies and procedures, fostering a cohesive team environment focused on customer service excellence.
- Provided ongoing support for drivers with route adjustments, load information, or other assistance as needed during their shifts.
- Organized paperwork and explained individual job parameters for each assignment.
- Assisted in the development of performance metrics for drivers, leading to increased productivity and accountability.
- Ensured compliance with federal transportation regulations through diligent record keeping and adherence to safety standards.
- Leveraged TMW and other tools to track data and make recommendations.
- Utilized advanced data analytics tools to gain insights into procurement trends and inform decision-making processes.
- Analyzed supplier performance for better contract negotiations and long-term partnerships.
- Analyzed supplier performance data to identify improvement opportunities and strengthen partnerships.
- Analyzed historical purchase data to forecast future demand, allowing for more accurate budgeting and resource allocation.
- Conducted regular market research to identify new suppliers, increasing the organization''s sourcing options.
- Evaluated driver performance regularly using a combination of objective metrics and direct observation, providing constructive feedback to support professional growth.
- Coordinated with drivers to organize timely pickup and delivery.
- Developed strong relationships with clients through consistent communication and excellent service, resulting in repeat business.
- Analyzed key performance indicators regularly to identify areas for improvement within the transportation department.
- Addressed driver communications and provided required data to drivers.
- Streamlined route planning with the use of GPS navigation software, optimizing schedules for maximum efficiency.
- Created contingency plans for unforeseen delays or changes in route conditions, minimizing disruptions to scheduled deliveries.
- Addressed equipment breakdowns promptly by coordinating with repair shops and maintaining a database of trusted vendors.
- Monitored compliance with DOT regulations and maintained necessary documentation for audits and inspections.
- Conducted regular safety meetings to reinforce best practices among drivers while fostering a culture of continuous improvement.
- Implemented preventative maintenance schedules for vehicles, reducing downtime due to mechanical issues.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Implemented safety protocols to maintain a secure work environment for employees.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Contributed to long-term strategic planning, helping shape organizational goals and objectives through thorough analysis of past performance data.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced errors in billing documentation by implementing a thorough double-check system.
- Ensured compliance with company policies and industry regulations while processing client billings, minimizing legal risks and potential fines.
- Researched and resolved billing discrepancies to enable accurate billing.
- Responded to customer concerns and questions on daily basis.
- Utilized various software programs to process customer payments.
Lead Logistics Coordinator
Petroleum Transport Company
01.2014 - Current
- Coordinated cross-functional teams to ensure timely deliveries and improved customer satisfaction rates.
- Ensured compliance with all relevant regulations governing domestic and international transport of goods, avoiding costly fines or delays due to non-compliance issues.
- Implemented cost-saving measures within supply chain, contributing to overall company profitability.
- Maintained accurate records of all shipments and deliveries, supporting effective inventory management practices.
- Analyzed transportation data to identify trends and opportunities for process improvements, leading to increased service levels and reduced costs.
- Spearheaded the adoption of new technology tools within the logistics department, resulting in increased visibility and control over the entire supply chain process.
- Provided expert support for Microsoft applications, resolving technical issues quickly and efficiently.
- Installed and configured server and workstation hardware, OS and custom applications.
- Trained in-house users on advanced functionality of MS Word and Excel.
Account Manager Supervisor /Head of Shipping and Receiving
Candle Factory
04.2011 - 01.2014
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Organized quarterly business reviews to evaluate account performance and implement necessary adjustments.
- Improved profit margins by renegotiating contracts with vendors, resulting in cost savings without sacrificing quality.
- Ensured smooth transitions during onboarding processes for new clients by carefully managing expectations and timelines.
- Reduced churn rates through attentive relationship management strategies aimed at reinforcing trust among key stakeholders.
- Consistently met or exceeded sales targets through diligent monitoring of KPIs and proactive client engagement.
- Influenced product development decisions by sharing valuable customer feedback with relevant departments.
- Conducted regular account reviews to identify upselling opportunities and areas for improvement.
- Negotiated contract terms with clients, securing mutually beneficial agreements for both parties.
- Collaborated with cross-functional teams to develop effective strategies for client retention and growth.
- Managed multiple high-value accounts, ensuring timely delivery of services and products.
- Enhanced revenue growth by identifying new market opportunities and pursuing potential leads.
- Provided exceptional customer service by anticipating client needs and offering tailored solutions.
- Streamlined communication between internal teams for better collaboration and project execution.
- Increased client satisfaction by promptly addressing concerns and providing personalized solutions.
- Implemented process improvements that enhanced the efficiency of the account management team.
- Led monthly team meetings to review progress, share best practices, and set goals for ongoing success.
- Coached junior account managers, resulting in improved performance and skill development.
- Strengthened partnerships within the industry by attending networking events, conferences, trade shows promoting brand visibility.
- Resolved complex client issues, maintaining a high level of customer satisfaction during challenging situations.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Implemented systems and procedures to increase sales.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Prepared sales presentations for clients showing success and credibility of products.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Organized promotional events and interacted with community to increase sales volume.
Traveling Manager
4 Brothers
05.2009 - 04.2011
- Streamlined booking processes by researching accommodations options based on location constraints.
- Developed and implemented travel policies, ensuring compliance with company standards and regulatory requirements.
- Reduced operational costs with careful budget management and negotiation of vendor contracts.
- Implemented safety protocols for traveling staff, minimizing risks associated with remote work environments.
- Coordinated logistics for successful events, ensuring timely setup and breakdown of equipment.
- Analyzed data from previous trips to identify areas for improvement, resulting in more efficient planning practices.
- Established clear communication channels between team members, resulting in improved project coordination and execution.
- Managed a diverse staff of employees, fostering an inclusive work environment that promoted collaboration and teamwork.
- Organized team-building activities to strengthen interpersonal relationships among traveling staff members, promoting unity within the group during projects abroad.
- Enhanced client satisfaction by providing personalized, on-site support during events.
- Addressed customer concerns promptly and professionally, leading to increased client retention rates.
- Maintained detailed documentation of each trip''s itinerary and expenses, simplifying financial reporting processes upon return home.
- Identified emerging trends in the industry and incorporated them into company operations where applicable.
- Improved team efficiency by streamlining travel arrangements and managing schedules.
- Collaborated with sales teams to identify potential clients and develop targeted marketing strategies for new business opportunities.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Helped customers with passport and visa applications.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Monitored currency exchange rates and advised customers on best time to purchase foreign currency.
- Implemented automated office systems, optimizing client, and data communications as well as records management.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
Cosmetologist
Raffles Hair Salons
02.2000 - 06.2010
- Maintained clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Collaborated with team members to ensure seamless and enjoyable customer experience for all salon clients.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to salon's positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Answered phone calls and emails to schedule client appointments.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining a organized workspace.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Implemented creative marketing strategies that attracted new clients while retaining existing ones.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Expanded the salon''s service offerings by mastering new techniques in hairstyling, coloring, cutting, extensions application among others.
- Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
- Mentored junior cosmetologists on best practices within the industry ensuring consistency in quality across the team.
- Applied makeup to clients for special occasions to meet requirements.
- Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
- Developed new techniques to improve appearance of customer and provide different looks.
- Trained new staff on cutting-edge beauty techniques, ensuring salon's services remained competitive and top-notch.
- Collaborated with colleagues to organize promotional events, driving awareness and attracting new customers.
- Coordinated with fashion and wedding planners to offer specialized beauty packages, expanding salon's clientele.
- Organized workshops on beauty and wellness, positioning salon as thought leader in local beauty community.
- Contributed to salon's social media marketing, creating engaging content that showcased services and attracted followers.
- Elevated salon's market presence by participating in local beauty events and showcasing latest cosmetology trends.
- Implemented environmentally friendly practices in salon operations, promoting sustainability and attracting eco-conscious clients.
- Customized makeup applications for special events, enhancing clients' satisfaction and boosting word-of-mouth referrals.
- Conducted detailed client consultations to understand their style preferences, ensuring tailored services for each individual.
- Developed loyal customer base through exceptional service and follow-up, contributing to increased salon bookings.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Trained new cosmetologists on makeup and skincare products and techniques.
- Utilized latest techniques in balayage, highlights and color correction.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Developed creative techniques to provide clients with latest hairstyles.
- Increased revenue through effective customer service and inventory management.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Offered professional cuts, color services and extensions to salon customers.
- Demonstrated thorough knowledge of all salon products and services.
- Used social media platforms to promote salon and services.
- Styled hair, makeup and nails for customers for special events and occasions.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Maintained regular client list and successfully handled walk-in customers.
- Developed loyal following of clients by providing high-quality services.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Enhanced client satisfaction with personalized skincare routines, leading to repeat business and referrals.
- Negotiated with suppliers for better rates on salon products, aiding in cost reduction without compromising on quality.
- Boosted salon revenue by introducing innovative hair coloring techniques that attracted diverse clientele.
- Led team in revamping salon interior, creating more inviting and modern atmosphere that enhanced client experience.
- Utilized feedback from client surveys to refine services and address any areas needing improvement.
- Ensured compliance with all regulatory health and safety standards, preserving salon's reputation and client trust.
- Streamlined appointment scheduling, reducing wait times and improving overall client experience.
Education
Associate of Science - Criminal Justice And Science
Surry Community College
Dobson, NC01.2004
Associate of Arts - Cosmetology
Surry Community College
Dobson, NC07.2001
High School Diploma -
Surry Central High School
Dobson, NC12.1999
Skills
- Staff Management
- Creative Direction
- Strategic Planning
- Data Analysis
- Business Administration
- Staff Development
- Regulatory Compliance
- Team Operations
- Project Management
- Employee Relations
- Task Delegation
- Stakeholder engagement
- Program coordination
- Crisis Management
- Risk Analysis
- Meeting facilitation
- Staff Coordination
- Operations Management
- Business Development
- Business Planning
- Workforce Planning
- Negotiation
- Corporate Governance
- Report Generation
- Contract Management
- Recruitment and hiring
- Problem-Solving
- Computer Skills
- Teamwork and Collaboration
- Team Leadership
- Problem Resolution
- Multitasking
- Attention to Detail
- Customer Service
- Documentation And Reporting
- Interpersonal Communication
- Training and Development
- Decision-Making
- Scheduling and Coordinating
- Hiring and Training
- Excellent Communication
- Active Listening
- MS Office
- Work Planning and Prioritization
- Performance Tracking and Evaluation
- Customer Relationship Management
- Managing Operations and Efficiency
- Time Management
- Good Judgment
- Professional and Courteous
- Goal Setting
- Negotiation and Conflict Resolution
- Administration and Reporting
- Schedule Management
- Schedule oversight
- Staff Training
- Employee Coaching and Mentoring
- Team Development
- Project Planning
- Analytical Thinking
- Relationship Building
- Shift Scheduling
- Employee Development
- Process Improvement
- Performance Evaluations
- Budget Management
- Business Analysis and Reporting
- Needs Assessment
- Onboarding and Orientation
- Performance reviewing
- Emergency Response
- Budget Administration
- Human Resources Management
- Multitasking Abilities
- Interpersonal Relations
- Task Prioritization
- Lead Generation
- Idea Development and Brainstorming
- Brand Management
- Revenue Forecasting
- Fiscal Management
- Technical Proficiency
- Preventive Maintenance
- Cost Control
- Team building
- Written Communication
- Positive Attitude
- Problem-solving abilities
- Reliability
- Team Collaboration
- Analytical Thinking
- Relationship Building
- Shift Scheduling
- Employee Development
- Process Improvement
- Performance Evaluations
- Budget Management
- Business Analysis and Reporting
- Needs Assessment
- Onboarding and Orientation
- Performance reviewing
- Emergency Response
- Budget Administration
- Human Resources Management
- Multitasking Abilities
- Interpersonal Relations
- Task Prioritization
- Lead Generation
- Idea Development and Brainstorming
- Brand Management
- Revenue Forecasting
- Fiscal Management
- Technical Proficiency
- Preventive Maintenance
- Cost Control
- Team building
- Written Communication
- Positive Attitude
- Problem-solving abilities
- Reliability
- Team Collaboration
Timeline
Assistant Director of Logistics Operations
Petroleum Transport Company
01.2014 - Current
Lead Logistics Coordinator
Petroleum Transport Company
01.2014 - Current
Account Manager Supervisor /Head of Shipping and Receiving
Candle Factory
04.2011 - 01.2014
Traveling Manager
4 Brothers
05.2009 - 04.2011
Cosmetologist
Raffles Hair Salons
02.2000 - 06.2010
Associate of Science - Criminal Justice And Science
Surry Community College
Associate of Arts - Cosmetology
Surry Community College
High School Diploma -
Surry Central High School
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