Dynamic leader with a proven track record at Petroleum Transportation Company, adept in operations management and customer relations. Excelled in staff training and development, boosting team efficiency and customer satisfaction. Skilled in financial management and problem-solving, achieving significant productivity improvements. Passionate about fostering team collaboration and driving business growth through strategic planning and performance optimization.
Hi, I’m
Rhonda Hazelwood
Assistant Director of Logistics Call Center
King,NC
Summary
Overview
24
years of professional experience
Work History
Petroleum Transportation Company
Assistant Manager of Petroleum Logistics
01.2014 - Current
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level personnel working in marketing and sales capacities.
- Launched quality assurance practices for each phase of development
4 Brothers
Manager of Convience Store
01.2010 - 01.2014
Job overview
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Raffles Beauty Salon
Cosmetologist
02.2000 - 07.2009
Job overview
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Answered phone calls and emails to schedule client appointments.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Implemented creative marketing strategies that attracted new clients while retaining existing ones.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Expanded the salon''s service offerings by mastering new techniques in hairstyling, coloring, cutting, extensions application among others.
- Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
- Mentored junior cosmetologists on best practices within the industry ensuring consistency in quality across the team.
- Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
- Streamlined appointment booking process improving overall efficiency reducing wait times for customers.
- Applied makeup to clients for special occasions to meet requirements.
- Educated clients on proper skin care techniques and ideal products suitable to needs.
- Developed new techniques to improve appearance of customer and provide different looks.
- Delivered outstanding nail services including manicures, pedicures, and nail art designs that received high praise from clients.
- Performed various skin treatments such as facials, chemical peels, and microdermabrasion to achieve desired results and enhance client satisfaction.
- Applied eyelash extensions to enhance clients' eyes and create impact.
- Provided top-notch bridal makeup services that resulted in glowing testimonials from satisfied brides.
- Performed eyebrow shaping and Brazilian waxing to provide symmetry and remove unwanted hair.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Developed loyal following of clients by providing high-quality services.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Maintained regular client list and successfully handled walk-in customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Demonstrated thorough knowledge of all salon products and services.
- Used social media platforms to promote salon and services.
- Styled hair, makeup and nails for customers for special events and occasions.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Offered professional cuts, color services and extensions to salon customers.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Developed creative techniques to provide clients with latest hairstyles.
- Increased revenue through effective customer service and inventory management.
- Provided pre- and post-service consultations to accurately assess clients' needs.
Education
Surry Community CollegeDobson, NC
Cosmetology from Cosmetology
03.2021
University Overview
- Honoree of [Honor Name]
- Awarded [Award Name]
- Dean's List [Semester and Year]
- Honor Roll [Semester and Year]
- Completed AP course in [Subject]
- Relevant Coursework: [Subject] & [Subject]
- Professional Development: [Subject]
- [Number] GPA
- Extracurricular Activities: [Activity]
- [Honor's Society Name] Member
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Task Delegation
- Staff Supervision
- Staff Training and Development
- Staff Management
- Workload Management
- Customer rapport
- Operations Management
- Employee Scheduling
- Retail Operations
- Recruiting and interviewing
- Marketing knowledge
- Customer Relationship Management (CRM)
- Sales Strategies
- Compliance understanding
- Strategic Planning
- Retail Operations Management
- Staff Development
- Sales Growth
- Policy Enforcement
- Orientation and training
- Sales Reporting
- Employee Performance Evaluations
- Employee performance evaluation
- Project management abilities
- Performance reviewing
- Financial Management
- Project Management
- Cost Reduction
- Cost Control
- Business Administration
- Budgeting and finance
- Meeting facilitation
- Negotiation
- Schedule oversight
- Google Drive
- Business Development
- Succession Planning
- Consulting
- Promotional planning
- Corporate Social Responsibility
- Contract Management
- Product branding
- CSS
- Recruitment and hiring
- Customer Service
- Team Leadership
- Teamwork and Collaboration
- Computer Skills
- Problem-Solving
- Multitasking Abilities
- Decision-Making
- Problem Resolution
- Active Listening
- Multitasking
- Organizational Skills
- Time Management
- Customer Relationship Management
- Work Planning and Prioritization
- Goal Setting
- Hiring and Training
- Excellent Communication
- Managing Operations and Efficiency
- Professional and Courteous
- Scheduling and Coordinating
- Staff Training
- Documentation And Reporting
- MS Office
- Team building
- Team Development
- Good Judgment
- Negotiation and Conflict Resolution
- Attention to Detail
- Shift Scheduling
- Employee Coaching and Mentoring
- Training and Development
- Onboarding and Orientation
- Interpersonal Relations
- Idea Development and Brainstorming
- Administration and Reporting
- Schedule Management
- Project Planning
- Task Prioritization
- Process Improvement
- Employee Development
- Performance Tracking and Evaluation
- Emergency Response
- Business Analysis and Reporting
- Analytical Thinking
- Interpersonal Communication
- Performance Evaluations
- Business Planning
- Preventive Maintenance
- Technical Proficiency
- Relationship Building
- Budget Management
- Written Communication
Accomplishments
Accomplishments
- Achieved Result through effectively helping with Task.
- Supervised team of Number staff members.
- Collaborated with team of Number in the development of Project name.
- Achieved Result by introducing Software for Type tasks.
- Resolved product issue through consumer testing.
- Documented and resolved Issue which led to Results.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by completing Task with accuracy and efficiency.
- Saved the company approximately $Amount million by Action taken.
- Earned the “Award Name” Award in Year for Accomplishment.
- Saved the company $Amount by aggressively negotiating with suppliers.
- Increased company savings by Number% through corporate consensus-building and cross-functional geographical team coordination and development.
- Generated $Amount million in first-year cost savings through global sourcing initiatives and business case development.
- Reduced Adverse effect by Number% through Action taken.
- Reduced lost workdays and recordable incidents to Number by implementing a safety awareness program.
- Reduced operational expenses by Number% by streamlining branch operations.
- Increased company market share by Number% in just Number months.
- Promoted to Job Title after Number years with the company.
Timeline
Assistant Manager of Petroleum Logistics
Petroleum Transportation Company
01.2014 - Current
Manager of Convience Store
4 Brothers
01.2010 - 01.2014
Cosmetologist
Raffles Beauty Salon
02.2000 - 07.2009
Surry Community College
Cosmetology from Cosmetology
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