Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhonda Hearn

Tyler,TX

Summary

Versatile team member offering over 10 years of experience handling tasks smoothly and efficiently.

Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Effectively promotes products and increases revenue by connecting with customers and recommending target offerings.

Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers.

Drive customer loyalty by providing friendly and skilled support.

Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers.

Energetic Commercial Sales Manager bringing experience in retail product sales. Maintains current insight on market trends and customer preferences to boost sales.

Open and clear communicator skillful in resolving conflicts and completing purchases.

Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities.

Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert.

Experienced Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manages sales tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs.

Talented Sales Assistant bringing enthusiasm and eagerness to learn new skills with retail sales. Focused on maximizing business success by capitalizing on sales and service opportunities.

Overview

6
6
years of professional experience

Work History

Personal Shopper

Walmart
Longview , TX
09.2022 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked as a stager in the back room organizing and building orders to be sent out to customers.
  • I was the direct contact line between customers and the store. Checking customers in accurately and handling customers order issues.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Picked quality and accurate items for daily customer orders.

Commercial Sales Manager

Autozone
Tyler, TX
10.2018 - 09.2021
  • Developed strategic initiatives based upon company objectives aimed at accelerating growth.
  • Motivated team to meet and exceed sales goals.
  • Analyzed sales data and developing strategies and action plans.
  • Conducted research to develop detailed business plans for commercial opportunities and expansion.
  • Set production goals to exceed budget expectations.
  • Collaborated with local companies to meet diverse customer needs for automotive products.
  • Responded to customer feedback in professional and constructive way.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Organized promotional events and interacted with community to increase sales volume.
  • Monitored sales team performance, analyzed sales data and reported information to area managers.
  • Maintained up-to-date knowledge of competitor products and pricing in market served.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
  • Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
  • Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Maintained up-to-date knowledge of Product and performed competitor analysis.
  • Sold products by developing relationships with network of automotive professionals.

Barista

Starbucks
Tyler, TX
01.2018 - 08.2018
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Cashier

Kidd Jones
Whitehouse, TX
02.2014 - 09.2014
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.

Server

Same Southern Eatery
Whitehouse, TX
01.2013 - 04.2014
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Inspected dishes and utensils for cleanliness.

Sales Associate

JCPenney
Tyler, TX
02.2009 - 03.2010
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Prepared large cash deposits with zero discrepancies.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.

Education

John Tyler High School
Tyler, TX
06.2009

Skills

  • Customer Service
  • Verifying Order Accuracy
  • Sales Proficiency
  • Cash Counting
  • Prioritizing Orders
  • Customer Buying Habits
  • Heavy Lifting
  • Organization and Planning
  • Personal Shopping
  • Attention to Detail
  • Informed Product Selections
  • Proper Storage Procedures
  • Inventory Management Systems
  • Personal Grooming Standards
  • Loyalty Programs
  • Accurate Money Handling
  • Upbeat and Outgoing Attitude
  • Online Order Processing
  • Verbal and Written Communication
  • Guest Satisfaction
  • Telephone Reception
  • POS Inventory System Operation
  • Team Goals
  • Safe Equipment Handling
  • Cash Register Systems
  • Station Preparation
  • Corrective Actions
  • Daily Logs
  • Safety Rules
  • Team Meetings
  • Inventory Control Procedures
  • Brand Promotion
  • Guest Experiences
  • Completing Purchases
  • Standard Operating Procedures Understanding
  • Documentation

Timeline

Personal Shopper

Walmart
09.2022 - Current

Commercial Sales Manager

Autozone
10.2018 - 09.2021

Barista

Starbucks
01.2018 - 08.2018

Cashier

Kidd Jones
02.2014 - 09.2014

Server

Same Southern Eatery
01.2013 - 04.2014

Sales Associate

JCPenney
02.2009 - 03.2010

John Tyler High School
Rhonda Hearn