Rhonda Hickson
Summary
Energetic and organized individual with excellent teamwork and communication skills. Possesses foundational understanding of office software and administrative tasks, with ability to manage schedules and maintain records. Dedicated to contributing positively and efficiently to support organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Work Study Student
Work Study
10.2024 - Current
- Check out camera/audio equipment to mass communication major student
- Inventory
- Utilized office management software to record and track customer information.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Input data into spreadsheets and databases.
Child and Youth Worker
Boys and Girls Club
03.2023 - 09.2024
- Implemented behavior modification strategies to address challenging behaviors exhibited by young clients.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans for children and adolescents.
- Enhanced youth development by implementing engaging and age-appropriate programs.
- Organized group activities to promote social skills development among youth participants in a fun yet structured environment.
- Evaluated program effectiveness regularly using participant feedback surveys along with other assessment tools leading towards continuous improvements.
Call Agent
SYKES
10.2021 - 12.2021
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Partnered with other departments to address cross-functional concerns, facilitating issue resolution more efficiently.
- Handled any issues or concerns dealing with banking
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
Education
Bachelor of Arts - Mass Communications
Benedict College
Columbia, SC05-2026
Skills
- Written communication
- Document typing and formatting
- Document editing
- Clear communication
- Social media
- Leadership qualities
Certification
- First Aid Certification
Timeline
Work Study Student
Work Study
10.2024 - Current
Child and Youth Worker
Boys and Girls Club
03.2023 - 09.2024
Call Agent
SYKES
10.2021 - 12.2021
Bachelor of Arts - Mass Communications
Benedict College
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