Rhonda Hoggarth
Parker,CO
Summary
Dynamic professional with a robust background in customer service and radiology, notably at United Airlines and Georgia Baptist Childrens Hospital. Excelled in high-stress situations and patient care, enhancing loyalty and operational efficiency. Skilled in active listening and critical thinking, with a proven track record of mentoring new hires and improving service delivery.
Overview
38
38
years of professional experience
Work History
Customer Service Representative
United Airlines
10.1986 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Delivered prompt service to prioritize customer needs.
Radiology and OncologyTechnologist
Georgia Baptist Childrens Hospital
03.1982 - 08.1986
- Assisted in diagnosis of disease and injury through radiologic examinations.
- Administered various doses of radiation to obtain desired images.
- Operated radiologic equipment to obtain images of body structures.
- Participated in continuing education programs related to radiology.
- Instructed patients on proper positioning for imaging.
- Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
- Prepared and positioned patients for imaging procedures.
- Explained imaging procedures to patients, offering comfort and assistance.
- Performed radiographic imaging procedures according to established protocols.
- Efficiently prepared contrast agents as needed for specific examinations, adhering to strict safety guidelines at all times.
- Maintained a clean and organized work environment, ensuring efficient workflow and timely completion of tasks.
- Enhanced patient comfort by providing compassionate care and assistance during radiology procedures.
- Promoted a positive workplace culture through active participation in team-building events and staff meetings.
Education
Bachelor of Science - Radiology
East Tennessee State University
Johnson City, TN05-1981
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
United Airlines
10.1986 - 06.2020
Radiology and OncologyTechnologist
Georgia Baptist Childrens Hospital
03.1982 - 08.1986
Bachelor of Science - Radiology
East Tennessee State University
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