Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhonda Holder

DALLAS,OR

Summary

Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. I possess the ability to remain calm in the face of crisis situations.

Overview

38
38
years of professional experience

Work History

Social Service Specialist , Child Welfare

State Of Oregon
05.2014 - Current

I specialize in working with teenagers to ensure safety while in the process of aiding them into overcoming the barriers that brought them into the care and custody of the agency. Services such as education support, behavioral and psychological supportive services as needed. Depending on age, referrals are made to independent living and skills programming as well as helping young adults to learn how to navigate reunification if at all possible, or as an individual plan of permanency into adulthood. I work frequently with both Juvenile and Adult Corrections in providing these services as well.

I prepare reports for the Court to provide updates on progress of the parties in the case and have testified in several contentious cases where the rights of parents were terminated.

I have completed several hours of trainings for crisis intervention, de-escalation techniques, active listening as well as critical thinking and collaborative problem solving to name just a few.

Probation and Parole Officer

Polk County Community Corrections
03.2013 - 05.2014
  • Managed high-risk cases with exceptional care and vigilance, minimizing potential threats to public safety.
  • Testified in court proceedings as an expert witness on behalf of assigned caseloads, providing valuable information for judicial decisions.
  • Enhanced public safety by effectively supervising and monitoring parolees'' activities and compliance with court-ordered conditions.
  • Collaborated with law enforcement agencies to apprehend violators, leading to a significant decrease in recidivism rates.
  • Conducted Risk and Needs Assessments, LEDS checks, fingerprinting, made recommendations to the Court, Parole Board and testified in hearings to help determine sanctions for violators.

Juvenile Probation Officer

Polk County Juvenile Corrections
12.1996 - 03.2013
  • Advocated for alternatives to detention when appropriate, emphasizing the importance of community-based interventions over punitive measures.
  • Managed caseloads effectively by prioritizing tasks, utilizing time management skills, and maintaining organized case files.
  • Established positive rapport with juveniles under supervision, fostering trust and open communication while maintaining professional boundaries.
  • Promoted department's mission and procedures to community organizations, school officials and law enforcement.
  • Enhanced community safety by closely monitoring and supervising juveniles on probation, ensuring compliance with court-ordered conditions.
  • Collaborated with police detectives, child welfare organizations and district attorneys to resolve cases and protect juvenile individuals.
  • Coordinated with mental health professionals to address substance abuse concerns and emotional well-being among juveniles under supervision.
  • Participated in ongoing professional development opportunities to stay current on trends, research, and best practices in the field of juvenile justice.
  • Maintained accurate records and documentation for each case, facilitating efficient communication among stakeholders and informed decision-making processes.
  • Conducted client needs assessments based on presented issues as well as social and restorative justice models of care.
  • Visited homes of youth offenders and resolved family issues.
  • Conducted thorough assessments of juvenile offenders to determine risk levels, needs, and appropriate supervision strategies.
  • Testified in court proceedings as needed, providing clear recommendations based on thorough evaluations and knowledge of best practices in juvenile justice.
  • Wrote progress reports and testified under oath at court hearings.

Surveillance Specialist

Spirit Mountain Casino
02.1996 - 12.1996
  • Applied and shared intelligence with law enforcement to secure employees and guests, locations and assets in response to and in anticipation of threats.
  • Identified and resolved areas of risk and exposure and recommended solutions and improvements to access control systems and video surveillance systems.
  • Established emergency response to manage and respond to physical security needs of employees, buildings, technology and materials.
  • Collaborated with law enforcement agencies to share vital information and support ongoing investigations.
  • Delivered timely reports on significant findings or events, ensuring prompt action when necessary.
  • Managed complex cases involving multiple subjects or locations, ensuring comprehensive coverage throughout each investigation.
  • Monitored activities captured on cameras to inform authorities of suspicious activities.
  • Operated and maintained surveillance equipment.

Adult Probation Officer

Orange County Adult Probation
08.1990 - 09.1995
  • Assisted probationers in developing and adhering to individualized case plans, setting achievable goals and tracking progress over time.
  • Supported probationers in finding stable employment, housing, and education opportunities, promoting long-term success postrelease.
  • Improved offender rehabilitation rates by conducting thorough assessments and creating tailored supervision plans.
  • Conducted comprehensive risk assessments to determine appropriate levels of supervision for each probationer, prioritizing public safety.

911 Public Safety Telecommunicator

DeQuincy City Police
05.1986 - 08.1989
  • Increased accuracy in record-keeping through meticulous documentation of each call''s details and outcomes.
  • Enhanced emergency response times by efficiently handling high call volumes and prioritizing emergencies.
  • Provided exceptional customer service to callers, addressing their needs promptly and professionally.
  • Achieved high levels of proficiency in multitasking by managing phones, radios, computers, and other equipment simultaneously under pressure.
  • Achieved LEDS and NCIC certification as entry specialist
  • Certified as an operator of the Breathalyzer 3000 for law enforcement
  • Completed several continuing hours of training for 911 operations with local law enforcement agencies, local railroad agencies and emergency medical professionals

Education

Bachelor of Arts - Criminal Justice

McNeese State University
Lake Charles, LA
05.1989

Skills

  • Problem-solving abilities
  • Critical Thinking
  • Problem Resolution
  • Conflict Resolution
  • De-Escalation Techniques
  • Prioritization
  • Call triaging

Timeline

Social Service Specialist , Child Welfare

State Of Oregon
05.2014 - Current

Probation and Parole Officer

Polk County Community Corrections
03.2013 - 05.2014

Juvenile Probation Officer

Polk County Juvenile Corrections
12.1996 - 03.2013

Surveillance Specialist

Spirit Mountain Casino
02.1996 - 12.1996

Adult Probation Officer

Orange County Adult Probation
08.1990 - 09.1995

911 Public Safety Telecommunicator

DeQuincy City Police
05.1986 - 08.1989

Bachelor of Arts - Criminal Justice

McNeese State University
Rhonda Holder