RHONDA HOLLAND
Oxon Hill,MD
Summary
Dedicated, loyal and customer oriented Supervisor. Possess strong knowledge of best practices and principles of employee coordination - including work assignment, planning, review and training in work procedures. Blends superb time management and organizational skills with attention to detail.
Results-driven Supervisor with experience steering and directing all aspects of operations, administration, budgeting and equipment maintenance. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Effective in collaborating with upper management to achieve organizational objectives.
Overview
25
25
years of professional experience
Work History
NORTHERN VIRGINIA SUPERVISOR
LAB CORP OF AMERICA
Herndon, VA
10.2015 - Current
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules
- Realigned workflow with changing business demands by evaluating processes and employee strengths
- Established and enforced clear goals to keep all employees on same level and working collaboratively
- Identified and corrected performance and personnel issues negatively impacting team and business operations
- Directed and motivated team of 32 Phlebotomist in Office and Patient Service Center setting
- Inspected incoming supplies to verify conformance with materials specifications and quality standards
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity
- Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflow by 95%
Northern Virginia Regional Supervisor
Solstas/Quest Diagnostics Lab
06.2009 - 10.2015
- Adhered to facility and legal requirements for standards of care and operations
- Answered special calls promptly to deliver exceptional service
- Established team schedules that met all coverage needs
- Facilitated effective communication between team members, other departments and outside facilities
- Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses
- Supervised and evaluated Phlebotomist activities of technical, clerical, service, maintenance and other personnel
- Executed new training initiative to improve skills and develop leaders from within
- Identified and corrected performance and personnel issues negatively impacting team and business operations
Phlebotomist Technician
INOVA REFEREMCE LAB
FAIRFAX,, VA
04.2004 - 03.2009
- Verified collection orders and communicated discrepancies to office staff
- Labeled blood vials with critical information like time of collection, date, and patient name
- Maintained fully-stocked phlebotomy cart, carrier, and station
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles
- Prepared specimens for analysis and established proper chronological priorities in testing
- Maintained HIPAA compliance across all patient data-handling, systems and training
- Diligently monitored specimens for Quality Assurance program to improve performance and maintain high standards of care
Medical Assistant
David Shcreiner MD.
Arlington, VA
02.2000 - 02.2005
- Administered rapid tests such as Influenza and Strep to help clinical staff assess conditions
- Organized charts, documents and supplies to maintain team efficiency
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses
- Performed routine tests such as urine dip stick, vision and hearing tests
- Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses
- Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests
- Conducted patient interviews to gather health history, vital signs and information about current medical issues
- Assessed, documented and monitored vital signs for more than 45 patients per day
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment
- Coordinated and executed proper medical waste disposal
- Resolved and clarified issues with patient medications and collaborated with local pharmacies
- Communicated with patients by phone and via written correspondence
- Trained patients on how to properly operate medical equipment
- Maintained clean and organized work area with adequate supplies and reagents
- Completed clinical procedures and gathered patient data for interpretation by physician
Education
Associate of Applied Science - Health Management And Clinical Assistance
APPLIED CAREER TRAINING
ARLINGTON, VA06.2007
Skills
- Goal-oriented
- Knowledgeable in Customer Service
- Processes and procedures
- Organizational strengths
- Detail-oriented
- Flexible scheduling
- Employee scheduling
- Courteous demeanor
- Staff training and development
- Proficient in MS Office
- Cheerful and energetic
- Effective team player
Additional Information
References available upon request.
Timeline
NORTHERN VIRGINIA SUPERVISOR
LAB CORP OF AMERICA
10.2015 - Current
Northern Virginia Regional Supervisor
Solstas/Quest Diagnostics Lab
06.2009 - 10.2015
Phlebotomist Technician
INOVA REFEREMCE LAB
04.2004 - 03.2009
Medical Assistant
David Shcreiner MD.
02.2000 - 02.2005
Associate of Applied Science - Health Management And Clinical Assistance
APPLIED CAREER TRAINING
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