Summary
Overview
Work History
Education
Skills
Certification
Best team player Best Performance and Leadership Award
Languages
Timeline
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Rhonda Holmes

Newport News,VA

Summary

Proven in enhancing product quality and customer satisfaction, I leveraged machine operation expertise and exceptional attention to detail at Amazon to mentor new trainers, significantly improving learning outcomes. My reliability and innovative training methods have consistently met employer expectations, demonstrating a commitment to excellence and efficiency.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Production Worker

ADP
08.2024 - 02.2025
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Organized and cleaned work area to meet standards, keep tidy and prevent injuries.
  • Complied with company and OSHA safety rules and regulations.
  • Operated machining equipment safely with team of operators.
  • Documented production activity in logs and job tickets.
  • Improved product quality with thorough inspections and adjustments to machine settings as needed.
  • Helped with change-overs and set up to assist with job preparation and production functions.
  • Monitored machine operation for compliance with policies, procedures and processes.

Security Officer

Phelps Security
01.2021 - 07.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Directed guests around building and answered accessibility questions.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
  • Monitored alarm systems to detect any unauthorized entries into protected areas.
  • Enhanced safety by conducting thorough and regular patrols of the premises.
  • Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
  • Ensured secure access to facilities by verifying identification and implementing visitor protocols.

Learning Trainer

Amazon
10.2018 - 07.2024
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
  • Mentored new trainers, sharing best practices and supporting their professional growth.
  • Collaborated with management to develop targeted training programs for improved employee performance.
  • Enhanced learning outcomes by implementing interactive and innovative training methods.
  • Streamlined onboarding processes, reducing the time needed for new hires to become fully productive members of the organization.

Production Worker

Sharp Manufacturing
07.2005 - 09.2016
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
  • Enhanced product quality by conducting regular inspections and identifying areas for improvement.
  • Maintained clean and safe work environment, adhering to health and safety protocols.
  • Made sure that products were produced on time and are of good quality.

Customer Service Cashier

Kroger
03.2000 - 05.2005
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Met customer service goals and exceeded customer expectations.
  • Counted money in drawers at beginning and end of each shift.
  • Answered product questions using knowledge of sales and store promotions.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.

Education

No Degree - Business Administration And Management

Strayer University
Memphis, TN
07-2027

Skills

  • Machine operation
  • Quality inspection
  • Customer satisfaction
  • Reliability and punctuality
  • Time management
  • Attention to detail,
  • Trainer coaching
  • Learning management systems

Certification

  • Machine Operator Professional Certificates- Various providers specialized in machinery used by the industry.
  • First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.

Best team player Best Performance and Leadership Award

I believe my greatest strength is my ability to communicate effectively with team members. I am a good listener,and I am highly organized and able to effectively ensure that deadlines are met. I am a problem solver and I have strong communication skills. I was awarded for demonstrating outstanding leadership and also positive impact on others.

Languages

English
Full Professional

Timeline

Production Worker

ADP
08.2024 - 02.2025

Security Officer

Phelps Security
01.2021 - 07.2024

Learning Trainer

Amazon
10.2018 - 07.2024

Production Worker

Sharp Manufacturing
07.2005 - 09.2016

Customer Service Cashier

Kroger
03.2000 - 05.2005

No Degree - Business Administration And Management

Strayer University

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Rhonda Holmes