Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhonda Hopkins

Birmingham,AL

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

22
22
years of professional experience

Work History

Senior Customer Service Representative

Motion Industries
Birmingham, AL
03.2018 - Current
  • Resolved escalated customer complaints in a timely manner.
  • Provided technical support to customers via phone, email, and chat.
  • Responded promptly to inquiries from customers about products or services.
  • Identified trends in customer issues and provided recommendations for resolution.
  • Coordinated with suppliers regarding delivery dates, product availability.
  • Provided product information and answered questions regarding features, pricing plans.
  • Managed incoming calls from customers while providing exceptional service.
  • Followed up with customers after purchases to ensure satisfaction.
  • Tracked orders through shipping companies' websites until they reached their destination.
  • Educated customers about products, pricing and policies to address and resolve issues.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding needs and addressed concerns.
  • Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
  • Handled difficult situations with tact, diplomacy, and professionalism.
  • Managed processing, scheduling and execution of customer purchase orders.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Promoted available products and services to customers during service, account management and order calls.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Material Handler

Motion Industries
Birmingham, AL
09.2002 - 03.2018
  • Received and distributed incoming materials to designated areas.
  • Organized warehouse shelves, racks, and bins for proper storage of materials.
  • Assisted with physical inventories as needed by counting parts accurately and quickly.
  • Ensured compliance with safety regulations while operating material handling equipment.
  • Supported other warehouse personnel in completing tasks efficiently.
  • Managed work area cleanliness by following company guidelines for organization.
  • Packed merchandise into boxes and containers in preparation for safe shipment.
  • Loaded completed orders on pallets according to delivery numbers.
  • Protected company inventory by maintaining and organizing storage areas.
  • Palletized boxes to increase movement and shipment efficiency.
  • Coordinated incoming and outgoing shipments and placement of materials to meet scheduling requirements.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Packed boxes and stock using organizational guidelines.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.
  • Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
  • Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Coordinated cargo unloading with other workers to achieve efficient and safe transportation.

Education

Some College (No Degree) - Business Administration

Lawson State/Stillman College
Birmingham, AL/Tuscaloosa,AL

Skills

  • Complaint resolution
  • Email management
  • Customer needs assessments
  • Communication Skills
  • Process transactions
  • Recordkeeping strengths
  • Professionalism
  • Warehousing functions
  • Customer service excellence
  • Phone Etiquette
  • Problem-solving skills
  • Professional telephone demeanor
  • Time management abilities
  • Multitasking Abilities
  • Information Gathering
  • Problem-solving abilities
  • Teamwork skills
  • Tracking complaints

Timeline

Senior Customer Service Representative

Motion Industries
03.2018 - Current

Material Handler

Motion Industries
09.2002 - 03.2018

Some College (No Degree) - Business Administration

Lawson State/Stillman College

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Rhonda Hopkins