Rhonda Houghtaling
Rock Hill,South Carolina
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Fragile Marker
Ross Distribution Center
Rock Hill SC
10.2022 - Current
- Demonstrated flexibility) by adapting quickly to shifting priorities or unexpected challenges in the work environment.
- Actively participated) in ongoing professional development opportunities for enhanced skills as a marker expert.
- Contributed to a positive work atmosphere through effective communication and teamwork.
- Reduced production errors by carefully following guidelines and paying close attention to detail.
- Maintained a clean, organized work environment to boost productivity and safety.
- Effectively identified issues) during the marking process, addressing them promptly to avoid delays or compromised results.
- Adhered to all safety protocols, minimizing workplace accidents and promoting employee wellbeing.
- Implemented quality control measures to ensure the highest level of product excellence.
- Assisted in training new employees, ensuring a solid understanding of job responsibilities and company standards.
General Store Manager
Papa John's
Charlotte NC
08.2016 - 07.2022
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Enhanced store profitability by implementing effective inventory management and pricing strategies.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
- Streamlined operational processes to improve overall store efficiency and reduce overhead costs.
- Monitored competitor activities to identify potential threats or opportunities for growth within the market.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly for maximum profitability.
- Developed targeted marketing campaigns to drive foot traffic and increase sales during key promotional periods.
- Collaborated closely with regional managers to implement corporate initiatives across the entire store network.
Assistant Manager
Burger King
Chester SC
01.2010 - 02.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma -
Andrew Jackson High School
Kershaw, SC05.2006
Skills
- Materials Selection
- Attention to Detail
- Preventive Maintenance
- Finishing Techniques
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Organization and Time Management
- Decision-Making
- Problem Resolution
- Verbal Communication
- Relationship Building
Timeline
Fragile Marker
Ross Distribution Center
10.2022 - Current
General Store Manager
Papa John's
08.2016 - 07.2022
Assistant Manager
Burger King
01.2010 - 02.2015
High School Diploma -
Andrew Jackson High School