Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Rhonda Howard

Riverdale ,GA

Summary

Professional and industrious medical receptionist and customer service representative bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support.

Overview

19
19
years of professional experience

Work History

Receptionist

South Fulton Pet Care
Fairburn, United States
05.2013 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Liaised with vendors, contractors and professional services personnel to properly process orders.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.

Tax Preparer

Atlanta Tax Services
College Park , Georgia
12.2010 - 04.2014
  • Completed and filed returns with tax departments at local, state and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
  • Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
  • Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.

Customer Service Representative

Market Linx Direct
Coconut Creek, FL
02.2008 - 11.2010
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.

Home Health Care Aide

Private Care
Deerfield Beach, FL
02.2007 - 11.2010
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Administered medications to patients and remained vigilant for negative side effects.
  • Increased medication and medical terminology knowledge through research and continuing education.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.

Education

Associate of Science - Surgical Technology

Altierus Career College
Norcross
06.2024

GED -

Atlanta Technical College
Atlanta, GA
03.2018

Skills

  • Computer Proficiency
  • Travel Planning
  • Data Research and Analysis
  • Positive Attitude and Energetic
  • Multi-Line Telephone Skills
  • Office Supplies and Inventory
  • Billing and Payment Processing
  • Entering Patient Data
  • Windows Vista
  • Workflow Processes
  • Customer Care

Timeline

Receptionist

South Fulton Pet Care
05.2013 - Current

Tax Preparer

Atlanta Tax Services
12.2010 - 04.2014

Customer Service Representative

Market Linx Direct
02.2008 - 11.2010

Home Health Care Aide

Private Care
02.2007 - 11.2010

Associate of Science - Surgical Technology

Altierus Career College

GED -

Atlanta Technical College

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Rhonda Howard