Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rhonda Howard

Charlottesville,VA

Summary

Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.

Overview

14
14
years of professional experience

Work History

Administrative Assistant

Action Technology Staffing Agency
Charlottesville, VA
09.2023 - Current
  • Prepared bills, invoices, and bank deposits as needed.
  • Developed processes to improve efficiency and accuracy of billing process.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Reviewed customer files to make sure all documentation was complete and accurate.

Receptionist

Sparks Group Staffing Agency
Charlottesville, VA
08.2022 - 03.2023
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Used company badging system to create badges for new employees and visitors.
  • Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
  • Processed payments and updated accounts to reflect balance changes.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.

Shelter Monitor

PACEM
CharlottesvilleVA, VA
04.2021 - 08.2022
  • Ensured safety of shelter occupants by monitoring facility, responding to incidents and providing assistance when necessary.
  • Distributed meals according to established guidelines while promoting healthy eating habits among guests.
  • Supported other staff members with daily operations including cleaning common areas and sanitizing surfaces regularly.
  • Monitored client progress and updated case files accordingly.
  • Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.

Receptionist/Data Entry Clerk

Choice Staffing
Charlottesville, VA
02.2011 - 07.2019
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Transferred data from hard copies to digital databases, organizing information in new formats.
  • Maintained confidentiality of sensitive information.

Education

Associate of Science - Business Administration

Everest University
Orlando, FL
10-2014

Certificate - Administrative Medical Specialist

Piedmont Virginia Community College
07-2012

Skills

  • Reception oversight
  • Memo preparation
  • Filing
  • Mail handling
  • Scheduling
  • Appointment scheduling
  • Phone call answering
  • Self-starter
  • Critical thinking
  • Customer service
  • Microsoft Word
  • Data entry
  • Multi-line phone proficiency
  • Filing and data archiving

Accomplishments

I recieved the President's Volunteer Service Award for my hours of volunteer service.

Timeline

Administrative Assistant

Action Technology Staffing Agency
09.2023 - Current

Receptionist

Sparks Group Staffing Agency
08.2022 - 03.2023

Shelter Monitor

PACEM
04.2021 - 08.2022

Receptionist/Data Entry Clerk

Choice Staffing
02.2011 - 07.2019

Associate of Science - Business Administration

Everest University

Certificate - Administrative Medical Specialist

Piedmont Virginia Community College

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Rhonda Howard