Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rhonda Hutsell

Chattanooga,TN

Summary

Proven leader in talent acquisition and operational management, I enhanced Platinum Recruiting's gross margin by 76% in one year. Expert in strategic planning and analysis, my approach to team leadership and client relationship development consistently drives growth and retention. Skilled in ATS systems and effective communication, I excel in transforming challenges into opportunities for advancement. Results-driven Branch Manager with several years of comprehensive experience in financial services. Polished in managing branch, promoting, and marketing branch products and allocating funds. Deeply familiar with banking rules and regulations. Friendly professional dedicated to promoting and maximizing sales opportunities. Versatile professional adept in financial analysis, audit support, account reconciliations and collections. Proficient in preparing financial statements, monitoring controls and completing closings. Highly detail-oriented, proactive, and diligent. Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several year history of success in the field.

Overview

11
11
years of professional experience

Work History

Area Branch Manager

Platinum Recruiting
Chattanooga, TN
02.2022 - Current
  • Boosted gross margin by 76% within the first year
  • Led talent acquisition strategies, including job fairs, second-chance initiatives, and high school marketing
  • Directed operations across multiple offices, achieving targets in sales, staffing, and customer retention
  • Enhanced customer relationships through strategic marketing events and initiatives
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Developed strategies to increase branch profitability and market share.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Conducted reviews and evaluations for cost-reduction opportunities.
  • Supported outside sales force in servicing and obtaining new business.
  • Analyzed actual financial results to budget, preparing variance reporting to functional groups.
  • Created reports regarding revenue projections and budget forecasts in order to monitor financial performance of the area branch.
  • Conducted market research activities to identify potential opportunities for growth.
  • Conducted quarterly performance reviews with each employee to ensure job satisfaction and productivity levels were met.
  • Organized promotional events or campaigns aimed at increasing brand awareness among potential customers.
  • Provided training sessions on relevant topics such as product knowledge, customer service techniques. to enhance employees' skillsets.

Sales Manager

Wise Staffing Group
Cleveland, TN
07.2020 - 02.2022
  • Supervised multiple office operations with a focus on recruitment and client relations
  • Improved receivables processes and ensured compliance with workers’ compensation protocols
  • Directed and coordinated products, services and sales activities.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Supported sales team members to drive growth and development.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.
  • Executed strategic sales plans to expand customer base and revenue.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Achieved company growth and brand development through market expansion and sales.
  • Conducted market research and reported on competitors.
  • Created and presented monthly reports to management on sales performance.
  • Established relationships with key clients, while maintaining existing customer base.

Branch Manager

Express Employment Professionals
Chattanooga, TN
02.2017 - 06.2020
  • Achieved a 75% increase in gross margin in the first year of franchise management
  • Recognized for consistent top performance and operational excellence
  • Recruited and managed over 350 associates while overseeing 100+ client accounts
  • Spearheaded marketing campaigns and negotiation of service agreements to drive growth
  • Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Conducted reviews and evaluations for cost-reduction opportunities.
  • Developed or analyzed information to assess current or future financial status of firms.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Identified opportunities for process improvement initiatives within the branch.
  • Implemented internal control procedures to minimize risk exposure and maximize profitability.
  • Developed and implemented financial strategies to maximize profits and reduce costs.
  • Monitored financial performance of the branch on a monthly basis.
  • Supported outside sales force in servicing and obtaining new business.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Provided feedback on employee performance evaluations conducted by supervisors.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed staff scheduling, hiring and training processes.
  • Participated in community events to promote brand awareness.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Resolved escalated customer complaints in a timely manner.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.

Recruiter

Advantage Resourcing
Dayton, TN
01.2014 - 02.2017
  • Streamlined recruitment strategies to meet business objectives, including screening and onboarding processes
  • Coordinated job requisitions and facilitated smooth employee onboarding
  • Conducted initial phone screens and coordinated interview schedules with hiring managers.
  • Acted as a brand ambassador, promoting the company's values and culture to potential candidates.
  • Managed employee referrals program including tracking progress and awarding incentives.
  • Provided ongoing support throughout the entire recruitment life cycle processes.
  • Scheduled or conducted new employee orientations.
  • Fostered relationships with hiring managers to understand departmental hiring needs.
  • Read, analyzed, and interpreted various internal and external documents and reports.
  • Updated and maintained candidate records in the recruitment database.
  • Conducted reference and background checks on prospective employees.
  • Participated in local job fairs and recruitment events for prospective hiring.
  • Hired employees and processed hiring-related paperwork.
  • Created reports on key recruitment metrics such as time-to-fill and cost-per-hire.
  • Maintained Applicant Tracking System records of all applicants.
  • Developed and implemented innovative recruiting strategies to attract diverse talent.
  • Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
  • Developed recruitment strategies to achieve required staffing levels for assigned requisitions.

Education

Bachelor of Science - Business Management

University of Tennessee
Chattanooga, TN

Skills

  • Talent Acquisition Strategy
  • Recruitment Lifecycle Management
  • Employment Law
  • Change Management
  • Client Relationship Development
  • ATS Systems Expertise
  • Strategic Planning and Analysis
  • Employee Training and Development
  • Diversity and Inclusion Initiatives
  • ATS Systems (UltiPro, Kronos, Paycom, Avionte, and several personalized systems for the company)
  • Workforce Analytics
  • Compensation and Benefits Administration
  • Talent acquisition
  • Market research
  • Customer retention
  • Operational management
  • Team leadership
  • Compliance verification
  • Time management
  • Problem solving
  • Effective communication
  • Employee training
  • Revenue forecasting
  • Sales management
  • Staff development
  • Conflict resolution

Accomplishments

  • Promoted in every position I have held.
  • Increased business and teamwork in every position I have held.
  • Achiedved Circle of Excellence for meeting over 1.5 Million for two years in a row.

Timeline

Area Branch Manager

Platinum Recruiting
02.2022 - Current

Sales Manager

Wise Staffing Group
07.2020 - 02.2022

Branch Manager

Express Employment Professionals
02.2017 - 06.2020

Recruiter

Advantage Resourcing
01.2014 - 02.2017

Bachelor of Science - Business Management

University of Tennessee

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Rhonda Hutsell