Rhonda Inner
Royal Oak,USA
Summary
Motivated and dependable office professional with over twenty years of experience providing executive- level results.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
19
19
years of professional experience
Work History
Behavioral Health Coordinator
Henry Ford Hospital - RETIRED 2/11/2025
07.2024 - 02.2025
- Enhanced patient care by implementing evidence-based behavioral health interventions and coordinating with multidisciplinary teams.
- Developed comprehensive treatment plans in collaboration with psychiatrists, therapists, and other healthcare professionals for individualized client care.
- Improved patient satisfaction scores by providing compassionate, person-centered care and support to individuals and families.
- Organized trainings for staff on relevant topics including trauma-informed care crisis de-escalation techniques, cultural competence, and mental health first aid.
- Reduced hospital readmission rates through effective case management and timely follow-up appointments for patients.
- Managed high-risk cases with crisis intervention strategies, contributing to a safer clinical environment for both patients and staff.
- Coordinated community outreach programs to promote mental health awareness and reduce stigma surrounding mental illness.
- Participated in interdisciplinary team meetings to discuss challenging cases and develop collaborative solutions for improved patient outcomes.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Project Coordinator
Henry Ford Health System
08.2021 - 07.2024
- Point of contact for external and internal parties who need to interact with assigned Medical Centers for communication
- Ensuring project teams adheres to provided timelines and deliverables
- Ensuring documentation is maintained throughout the length of the project
- Communicating plans, actions, risks, and issue with key stakeholders
- Solving any issues that may arise during the project
- Managing and building relationships with multiple teams
- Analyzing project data and producing
Customer Service Representative
Nordstrom Department Store
10.2022 - 01.2023
- Assist customers with a variety of transactions through a seamless and friendly experience
- Demonstrate expertise in all technologies used in the store environment
- Inspire trust, teamwork and positive team relationships
- Defuse customer situations and provide resolution in a timely and effective manner
- Ensure the security and privacy of customer information through education, compliance and resolution of issues
- Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program
- The hours and schedule for this position will vary by week depending on business needs
- Seasonal Position
Senior Administrative Assistant
Henry Ford Medical Group
04.2019 - 08.2021
- Manage all clinic floor activities to optimize facility workflows and patient management
- Provide administrative clinical office support, including appointment setting, billing and collections and customer service
- Collaborate with GPD and Nurse Manager to plan and execute systems to improve our clinic and reduce clerical errors
- Help maintain inventory, order supplies, and accurately process invoices
- Developed solid business relationships with new and existing vendors and customers
- Provide a wide range of complex office administrative and support functions for the department heads and staff members
- Senior Administrative Assistant to: Jeff Sanner- GPD
- Mariam Costandi- Primary Care Physician in Charge
Secretary II/ Material Management Coordinator/ Web Editor
Henry Ford Health System
11.2016 - 04.2019
- Web Editor for the Hematology/Oncology Department
- Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets, and databases
- Devising and maintaining office systems
- Using content management systems to maintain and update websites and internal databases
- Managing and maintaining budgets, as well as invoicing
- Liaising with staff in other departments and with external contacts
- Ordering and maintaining stationery and equipment
- Sorting and distributing incoming post and organizing and sending outgoing post
- Arranging travel and accommodation for staff or customers and other external contacts
- Liaising with colleagues and external contacts to book travel and accommodation
- Organizing and storing paperwork, documents, and computer-based information
- Photocopying and printing various documents, sometimes on behalf of other colleagues
- Recruiting, training and supervising junior staff and delegating work as required
- Manipulating statistical data
- Arranging in-house and external events
- Secretary to: Dr. Thomas Doyle- Director of Hematology/Oncology Cynthia Ulreich- NP-C, AOCNP, App Leader for Hematology/Oncology Dr. Michael Ryan, Psy-D, Clinical Director Supportive ServicesPsychOncology Program
Contact Center Advocate
Henry Ford Health System
12.2014 - 11.2016
- Preform new patient registration; updates registration and insurance information; responds to telephone inquires from all callers/customers
- Improved communication efficiency as primary liaison between departments, clients and vendors
- Provided accurate and appropriate information in response to customer inquiries
- Developed effective relationships with all call center departments through clear communication
- Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs while providing efficient, effective customer service relationship management
Logistic Operations Professional
Henry Ford Health System
09.2005 - 12.2014
- Maintain accurate stock records and schedule
- Oversaw special orders for after-hours and urgent shipping jobs
- Used propane forklift to load and unload trailers at the warehouse
- Managed business finances, including paying vendors and suppliers for products and services rendered
- Politely assisted customers in person, via phone, and email
Education
Science/Arts
Oakland Community College
Royal Oak, MILogistics Operations
South University
Savannah, GASkills
- Effective schedule coordination
- Time-sensitive project management
- Comprehensive report evaluation
- Accounts payable processing
- Commitment to customer satisfaction
- Workplace conflict resolution specialist
- Dedicated to process improvement
- Proficient with Microsoft Office Suite, Epic and Peoplesoft
- Collaborative team player
- Assessment reports and other documentation
- Insurance processing
- Promotion of mental health awareness
- Mental health assessments
- Suicide prevention
- Commitment to ethical standards
- Behavioral treatment services
- Crisis management
- Kronos payroll processing
Timeline
Behavioral Health Coordinator
Henry Ford Hospital - RETIRED 2/11/2025
07.2024 - 02.2025
Customer Service Representative
Nordstrom Department Store
10.2022 - 01.2023
Project Coordinator
Henry Ford Health System
08.2021 - 07.2024
Senior Administrative Assistant
Henry Ford Medical Group
04.2019 - 08.2021
Secretary II/ Material Management Coordinator/ Web Editor
Henry Ford Health System
11.2016 - 04.2019
Contact Center Advocate
Henry Ford Health System
12.2014 - 11.2016
Logistic Operations Professional
Henry Ford Health System
09.2005 - 12.2014
Logistics Operations
South University
Science/Arts
Oakland Community College
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