Rhonda Ivey
Blue Springs,MO
Summary
I am a strong leader with extensive business, sales, marketing, medical/clinical experience and the proven ability to deliver results beyond expectations. I am self-motivating and thrive in fast pace environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Encompass Medical Group
02.2025 - Current
- Administered patient care and assisted in clinical procedures to enhance healthcare delivery.
- Managed patient records using electronic health record systems for improved accuracy and efficiency.
- Supported physicians during examinations by preparing necessary instruments and ensuring patient comfort.
- Taught patients about medications, procedures, and care plan instructions.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed EKGs and other tests based on patient presentation in office.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
Certified Medical Assistant
Medical West
03.2024 - 02.2025
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Empowered patients through education on self-management techniques for chronic conditions.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
Patient Accounts Representative
St Lukes Health Systems
06.2022 - 03.2024
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Electronically submitted bills according to compliance guidelines.
- Developed strong relationships with key contacts at insurance companies to expedite resolution of claim disputes or other account-related issues.
Certified Medical Assistant
St Lukes Health Systems
06.2020 - 06.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
Associate - Radiology
Research School of Radiology
Kansas City MO 05-1983
Skills
- Patient Care
- Compassionate
- Data entry
- Receptionist
- Microsoft Word
- CPR
- Customer service background
- Patient billing
Accomplishments
Have extensive experience working in chiropractic care both front and back office for both Daniel Lewis, DC (deceased) and Aaron Clary, DC (retired) in Lee's Summit, MO.
Worked as the office manager for Gregory L. Hummel, M.D. (orthopedic clinic) from 1984-1994 in Independence, MO. Extensive experience working both front and back office.
Experience in pediatrics, radiology, pulmonary, internal medicine, pain management. DME and primary care.
Certification
- ARRT certification, 01/83
- Certified Clinical Medical Assistant (CCMA), 10/17 to Present
Timeline
Certified Medical Assistant
Encompass Medical Group
02.2025 - Current
Certified Medical Assistant
Medical West
03.2024 - 02.2025
Patient Accounts Representative
St Lukes Health Systems
06.2022 - 03.2024
Certified Medical Assistant
St Lukes Health Systems
06.2020 - 06.2022
Associate - Radiology
Research School of Radiology
Personal Information
Authorized To Work: US for any employer