Rhonda Jackson

• Established relationships with club members and maintained positive club standing with trustworthy actions and professionalism.
• Monitored club activities and identified areas for improvement.
• Partnered closely with club officers to develop successful strategies promoting club growth.
• Organized and led monthly meetings.

• Established relationships with club members and maintained positive club standing with trustworthy actions and professionalism.
• Organized special activities and events for existing club members, including service projects, parties and procedural meetings.
• Monitored club activities and identified areas for improvement.
• Partnered closely with club officers to develop successful strategies promoting club growth.
• Organized and led monthly meetings.
• Expanded club membership with successful, proactive strategies.
• Educated new members and officers on policies and procedures relevant to different roles.
• Recruited new club members by spearheading membership drives, conducting meet-and-greets, and hosting special events.

• Developed weekly lesson plans and activities to engage children and promote learning.
• Established positive communication with parents in daily conversation and formal conferences.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Maintained organized, fun and interactive classroom to help children feel safe.

DISPUTE SERVICES CLERK/TEAM LEAD

*Responsible for investigating and processing debit card dispute charge back claims initiated by customers.

*Lead management review for authorized dispute claims, managing a team of employees. Management included motivating, recognizing/rewarding, coaching, counseling, training and problem solving.

*Answer escalated and supervisor calls and/or messages; complete research requests; review and process items that require supervisor approval.

*Responsible for writing and administering performance reviews for skill improvement.

*Drove goals for individual and team results to identify and act on both positive and negative performance trends to ensure attainment of revenue and performance targets.