Rhonda Jackson
Richton Park,Illinois
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
Work History
Assistant Director of Residential Operations
Sertoma Centre
05.2021 - Current
- Monitored CILA Operations and administrative processes to keep operations running smoothly.
- Maintained Compliance with DHS rules regarding Rule 115 and 116 regulations.
- Achieved team goals through training plans, coaching, and performance management.
- Observed each employee's individual strengths and empowered them to improve areas of weakness.
- Recruited, hired, and trained CILA Managers and Service Facilitators, working to establish consumer and staff relationships and outline scope of positions for Service Facilitators.
- Oversee successful implementation of operational strategies and policies to promote staff growth and productivity.
- Analyzed CILA operations and implemented strategies to improve operational cohesiveness.
- Collaborated with senior management to develop and execute long-term goals and objectives.
- Monitored budget and utilized operational resources.
- Developed systems and procedures to improve operational quality and team efficiency.
- Coached team members to foster a productive work environment.
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
CILA Operations Manager
Sertoma Centre
02.2018 - 05.2021
- Supervised CILA House Managers with keeping employees compliant with company policies and procedures.
- Assisted in recruiting, hiring and training of CILA Managers and Service Facilitators.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed cost of CILA budgets including food and supplies for consumers.
- Analyzed and reported on performance metrics to senior management.
- Established positive and effective communication among CILA Managers and Service Facilitators with organization leadership, reducing miscommunications.
- Directed CILA Managers with initiatives to improve staff work environment .
- Ensured CILA Managers and Service Facilitators were in compliance with DHS regulations with Rule 115 and 116.
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
CILA House Supervisor
Sertoma Centre
03.2016 - 02.2018
- Ensured consumer Medication was administered accurately and on time.
- Collaborated with nursing regarding consumer medical needs and updates for necessary care changes.
- Provided emergency response during shifts and when on-call.
- Reviewed consumer clinical documentation to assure quality of care.
- Established and maintained effective communication with staff, nursing and physicians to promote high quality consumer care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and all required DHS training to employees.
- Completed Monthly Medication Quality Assurance.
- Adhered to all rules and regulations regarding DHS Rule 115 and 116
- Completed physical plant at CILA home monthly.
- Worked CILA Shifts whenever necessary.
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
Job Coach
Sertoma Centre
12.2015 - 03.2016
- Provided ongoing guidance and support to consumers throughout job search and onboarding process.
- Developed and maintained relationships with community resources to support job coaching.
- Monitored consumer progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Assisted consumers in building successful job search strategies.
- Conducted mock interviews to help consumers prepare for interviews with potential employers.
- Worked with consumers to help understand and overcome personal, social or behavioral problems that may affect job performance.
- Assisted consumer with navigation of public transportation.
Education
No Degree - Nursing
Prairie State College
Chicago Heights, ILSkills
- Communications
- Operational Efficiency
- Overseeing Personnel
- Consumer Advocacy
- Budget Management
- Staff Performance Monitoring and Evaluation
- Exceptional Attention to Detail
- Motivational Leadership
Timeline
Assistant Director of Residential Operations
Sertoma Centre
05.2021 - Current
CILA Operations Manager
Sertoma Centre
02.2018 - 05.2021
CILA House Supervisor
Sertoma Centre
03.2016 - 02.2018
Job Coach
Sertoma Centre
12.2015 - 03.2016
No Degree - Nursing
Prairie State College
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