Summary
Overview
Work History
Education
Skills
Community Service
Timeline
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Rhonda Jacques

Schertz,USA

Summary

Results-oriented Inside Sales Representative with track record of revealing and meeting customer needs. Background in large call center environments working both inbound and outbound initiatives. Above-average performance in call completions and meeting goals.

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

19
19
years of professional experience

Work History

Healthcare Inside Sales Representative

UPS
01.2025 - Current
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Answered customers' questions regarding products, prices, and availability.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Managed friendly and professional customer interactions.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Set up new accounts, established customer credit and set up payment methods.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Maintained current knowledge of evolving changes in marketplace.
  • Negotiated prices, terms of sales and service agreements.
  • Achieved or exceeded company-defined sales quotas.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Inside Sales Team Lead

UPS
04.2023 - 01.2025
  • Provides individual, hands on training and guidance for skill improvement to the ISR
  • Creates continuous sales acumen progress increasing the ISRs skills, abilities, and sales performance.
  • Listen to ISR calls to provide feedback to help them improve selling skills.
  • Acts as subject matter expert, providing support for territory management and UPS small package domestic and international services.
  • Work with ISRs to reinforce skills, methods, and procedures.
  • Accountable for ISR sales acumen and Performance.
  • Record and update coaching activities.
  • Assist with strategy negotiation.
  • Collaborate with Supervisors on sales Rep. training needs.
  • Managed 12 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.

Inside Sales Representative

UPS
07.2021 - 04.2023
  • Analyze and evaluates financial data and trends to determine impact on customer and company objectives.
  • Building relationships with key decision makers and serving as customer advocate.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Emphasized product features based on analysis of customers' needs.
  • Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
  • Created and updated customer accounts with relevant information.
  • Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.
  • Achieved ISR of the week 3 times in one Quarter.
  • Received recognition for receiving over 10 customer surveys rated 10 for customer satisfaction.

Start Right District Scheduler

Medtronic
05.2017 - 07.2021
  • Managed territory to onboard patients for training and drive higher retention rate through relationship management and coaching.
  • Partnered with assigned Diabetes Clinical Managers and Health Care Providers to onboard patients in assigned territories.
  • Monitor Helpline call activity, product ordering information, online learning activity, and CareLink data to identify patients that may need additional support.
  • Product Knowledge Expert to assist with successful onboarding.
  • Create training materials and implement new processes to aid in achieving departmental goals.

Principal Customer Service Rep.

Medtronic
04.2006 - 05.2017
  • Company Overview: Spinal & Biologics
  • Provided day to day management of Spinal Product replenishment orders for equity, consignment and loaner orders.
  • Coordinated flight schedules, tracked shipments, and filed incident reports.
  • Managed inbound and outbound calls in high volume setting.
  • Marketing Specialist: Provide product knowledge to Field Reps. in preparation for Surgery.
  • Spinal & Biologics

Education

University of Memphis
Memphis, TN

Skills

  • Organization and Time Management
  • Self-Motivated
  • Excellent Communication
  • SAP
  • Salesforce
  • Excel
  • Team Mentor
  • New Hire Development
  • Relationship building and management
  • Territory management
  • Exceptional customer service
  • Project development

Community Service

Boys & Girls Club of San Antonio Christmas Give back via ADN Network

Timeline

Healthcare Inside Sales Representative

UPS
01.2025 - Current

Inside Sales Team Lead

UPS
04.2023 - 01.2025

Inside Sales Representative

UPS
07.2021 - 04.2023

Start Right District Scheduler

Medtronic
05.2017 - 07.2021

Principal Customer Service Rep.

Medtronic
04.2006 - 05.2017

University of Memphis

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Rhonda Jacques