Rhonda Jenkins

Analytical, result-driven, and customer-centric professional with 28 years’ experience in Call Center environments; well-versed in optimizing customer satisfaction and retention through creation and execution of efficient and creative communication plans and prompt resolution of customer concerns. Track record of managing incoming calls to resolve customer concerns, conducting software testing, and answering large number of calls per shift. Talent for provide effective staff training, identify, and resolve product difficulties, and plan and implement sales and service communication strategies. Skillful in fielding customer questions regarding available merchandise, sales, current prices, and anticipated corporate changes. Instrumental in collaborating with cross functional teams and strengthening relationships with diverse stakeholders. Possess excellent interpersonal, communication, listening, multitasking, pressure handling, written/verbal, multitasking, computer, technical, organizational, and leadership skills; ability to thrive in remote working environment.

2018 was a great year in which I achieved 98.9 percent satisfactory scoring for a 12 month, which entitled me to be nominated and selected for Presidents Club at Sleep Number.