Rhonda Jessup
Greenville,NC
Summary
Determined professional with an engaging personality displaying a courteous attitude to both employees and customers. Committed to providing a high level of service and for finding ways to improve processes. Reliable Rural Mail Carrier with efficiency when meeting deadlines and covering great distances in all weather conditions. Gregarious employee with neighborly mannerisms and enduring commitment to customer service in accordance with company objectives.
Overview
26
26
years of professional experience
Work History
Rural Carrier
USPS
06.1997 - Current
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Maintained accurate records of attempted and missed deliveries as required by post office.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Delivered mail along established route in rural areas.
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
- Distributed items on time and to correct locations for punctual, professional mail services.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
- Handled accurate cash payments for postage and incurred fees.
- Collected mail from post office boxes and distributed goods to correct addresses.
Customer Service Supervisor
USPS
06.2019 - 10.2019
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored front areas so that questions could be promptly addressed.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Managed rural and city carriers, mail handlers, and customer service clerks ( approximately 75 employees) to ensure proper work flow and customer service.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
High School Diploma -
05.1991
Skills
- Lean Six Sigma Yellow Belt
- Postal Regulations Knowledge
- Employee Management
- USPS Safety Team/Safety Meetings
- Employee Engagement Team
- Customer Engagement
- Device Scanning
- Safety Inspections
- Effective Customer Communication
- Safe Driving Practices
Accomplishments
Lean Six Sigma-used to establish efficient processes, while delivering consistent levels of customer quality A Lean Six Sigma Yellow Belt understands how to implement, perform, interpret and apply Lean Six Sigma in a skilled yet limited and / or supportive context.
Lean Six Sigma Yellow Belt
Learned and implemented Lean Six Sigma practices to improve mail flow
Timeline
Customer Service Supervisor - USPS
06.2019 - 10.2019
Rural Carrier - USPS
06.1997 - Current
Life Gate Christian School - High School Diploma,