Goal-oriented manager with distinguished experience in multiple industries, proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Hi, I’m
Rhonda Johnson
Dallas,TX
Summary
Overview
12
years of professional experience
Work History
Nordstrom
Counter Sales Manager for Yves Saint Laurent
04.2022 - Current
Job overview
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Facilitated strategies to present and sell merchandise through regular product demonstrations.
- Organized sale events and created eye-catching product displays to attract customers to YSL counter.
- Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Organized promotional events and interacted with community to increase sales volume.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Fashion Optical
Sales Representative /Lab Technician - COVID-19 Unit
01.2021 - 01.2022
Job overview
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
Etoile Lux
Assistant Store Manager
05.2020 - 01.2021
Job overview
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Beauty Barrage
Assistant Account Executive
03.2018 - 03.2020
Job overview
- Collaborated with communication department to produce publications, website and electronic communications for project specifications.
- Coordinated digital and hard copy distribution of PSAs to local and social media.
- Developed press releases, articles, newsletters and other marketing materials or utilize visuals given by individual brand.
- Supported logistical needs and synthesized secondary research for marketing plan development.
BEBE
Lead Sales Key Holder
02.2014 - 08.2018
Job overview
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Trained and mentored new employees.
- Opened and closed store four days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Kept store clean and organized to provide shoppers with pleasant experience.
- Opened inventory boxes and restocked shelves.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in 5 store liquidations (part-time) and breakdowns.
Rockwood Apartments
Receptionist
01.2011 - 12.2013
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Accepting payments through WISP
- Maintaining Office Flow
- Utilizing CRM, YARDi and Bluemoon
- Knowledge of Building Codes, Fair Housing Act.
Education
Northwestern UniversityNatchitoches, LA
Associate of Science from Business Administration And Management
05.2013
University Overview
Winnfield High SchoolWinnfield, LA
High School Diploma
05.2011
University Overview
- Awarded 2nd Place in Global Business (FBLA Nationals)
- Awarded 1st Place in Computer Science (FBLA Nationals)
Skills
- Guest Experiences
- Consultative Selling Techniques
- Billing and Payment Processing
- Customer Inquiries
- Customer Assistance
- Sales Planning and Implementation
- Sales Processing
- Hospitality and Accommodation
- Constructive Feedback
- Computer Proficiency in MS/APPLE
- Contract Amendments
- Team Collaboration
- Knowable, yet teachable
Timeline
Counter Sales Manager for Yves Saint Laurent
Nordstrom
04.2022 - Current
Sales Representative /Lab Technician - COVID-19 Unit
Fashion Optical
01.2021 - 01.2022
Assistant Store Manager
Etoile Lux
05.2020 - 01.2021
Assistant Account Executive
Beauty Barrage
03.2018 - 03.2020
Lead Sales Key Holder
BEBE
02.2014 - 08.2018
Receptionist
Rockwood Apartments
01.2011 - 12.2013
Northwestern University
Associate of Science from Business Administration And Management
Winnfield High School
High School Diploma
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