Rhonda Jones
Atlanta,US
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
7
7
years of professional experience
Work History
Associate Team Leader
H&R Block
11.2023 - Current
- Held meetings with tax professionals to assess performance and devise improvement strategies
- Devised efficient organizational systems for reports, agendas, contracts, and records
- Used Work Center to reconcile daily sales transactions in order to balance and log day-to-day finances
- Assigned individual tasks to team members and tracked their progress against production schedules
- Promoted a positive customer experience through day-to-day supervision and management of facility.
Area Operations Manager
HelloFresh
10.2021 - 01.2023
- Coach associates daily
- Provided accurate information on the course and technique
- Trained new hires
- Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits
- Used agile work methods to ensure that projects were completed quickly and successfully
- In charge of day-to-day operations and equipment maintenance in the department
- Managed 150 team members per shift
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
- Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
Technical Support Representative
Kelly Services
02.2021 - 10.2021
- Maintained high quality and productivity standards in tech support
- Interacted with customers and responded to their questions via phone, website live chat, and online forums
- Submitted service tickets for requests for equipment maintenance
- Managed customers' expectations of support and technology functionality in order to provide a positive user experience
- Quickly and accurately resolved issues with systems, hardware, and telephones
- Helped customers identify problems and explained how to fix them so that service and functionality could be restored.
Production Worker
Pilgrim's Pride Corporation
02.2020 - 06.2020
- Checked incoming materials for accuracy and quality by comparing them to documentation
- Monitored machinery in operation to identify concerns and make corrections or report complex problems
- Chose, inspected, weighed and measured ingredients for each production run
- Cultivated positive work setting for all employees by actively listening and communicating with team members focused on common goals
- Tested raw materials and products to determine moisture, acidity and other levels
- Adhered to strict food safety and health practices to prevent such illnesses as E.coli and listeria from contaminating products
- Followed instructions and processes to maintain food and beverage integrity.
Day Shift Manager
Krystals
02.2019 - 02.2020
- Was in charge of supervising employees and ensuring that food and service quality met company standards
- Sourced and interviewed candidates for management to assess their suitability and readiness for the position
- Checked the building on a regular basis to ensure that maintenance and cleaning were up to code and regulations
- Developed team communications and information for biweekly meetings
- Used standardized procedures to efficiently manage accurate money transfers and protect transactions.
Customer Service Manager
Walmart
04.2018 - 12.2019
- Provided friendly, knowledgeable service and support in response to customer requests
- Improved internal and external customer satisfaction ratings by efficiently researching, troubleshooting, and resolving escalated issues
- Evaluated the performance of various employees and encouraged team members to increase productivity
- Tracked and recorded team expenses and reconciled accounts to keep accurate, current, and compliant financial records
- Gave CSRs accurate, specific, and timely feedback on their performance
- Followed all customer call guidelines, such as service levels, handling time, and productivity.
Cashier
Kroger
08.2017 - 05.2018
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Counted cash in register drawer at beginning and end of shift
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Checked prices for customers and processed items sold by scanning barcodes
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Master - Human Resources Management
Colorado State University
10.2025
Bachelor of Science - Mass Communications
University of West Georgia
Carrollton, GA01.2020
Skills
- Data entry
- Detail-oriented
- Multitasking and prioritization
- Technical support
- Business Administration
- Multi-line phone proficiency
- Customer service
- Microsoft Office
- MS Office
- Team Development
- Performance Evaluations
- Managing Operations and Efficiency
- Scheduling and calendar management
- Customer Relationship Management
Timeline
Associate Team Leader
H&R Block
11.2023 - Current
Area Operations Manager
HelloFresh
10.2021 - 01.2023
Technical Support Representative
Kelly Services
02.2021 - 10.2021
Production Worker
Pilgrim's Pride Corporation
02.2020 - 06.2020
Day Shift Manager
Krystals
02.2019 - 02.2020
Customer Service Manager
Walmart
04.2018 - 12.2019
Cashier
Kroger
08.2017 - 05.2018
Master - Human Resources Management
Colorado State University
Bachelor of Science - Mass Communications
University of West Georgia
Similar Profiles
Abeer A. HijaziAbeer A. Hijazi
Tax Professional at H&R BlockTax Professional at H&R Block
Charlene BarkerCharlene Barker
Front Desk Receptionist at H&r BlockFront Desk Receptionist at H&r Block
Elena OrnelasElena Ornelas
Tax Preparer at H&R BlockTax Preparer at H&R Block
Daman SawhneyDaman Sawhney
Multi-Unit Team Leader at H&R BlockMulti-Unit Team Leader at H&R Block
Tanya PritchettTanya Pritchett
Marketing & Event Manager at Lucky Peach Harley-DavidsonMarketing & Event Manager at Lucky Peach Harley-Davidson