Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and handling daily planning, scheduling, and customer service requirements. Skilled in conflict resolution and adaptability, consistently achieving positive outcomes in challenging situations. Proficient leader delivering encouragement and feedback to help volunteers be successful. Energetic professional with great poise.
Volunteered twice a week, 4 hours at a time, to learn the operating systems of Cool Focus and Bright Course.
Helped front desk operations which included answering phones, competently delivering messages, client/donor interaction, setting appointments for clients. and receiving donations,
Eventually shadowed for advocacy and began working directly with clients.
Learned to keep client confidentiality a must at all times with folders overturned on the desk and names never repeated when another person was in the room.
Opened at the beginning of the week on Mondays and closed at the end of the week on Thursdays to catch an overall glimpse of the work week and to also work with our nurse on Thursdays.
Loved working with the other advocates and gleaned all I could from their knowledge.
Team motivation
Customer rapport
Orientation and training
Employee engagement
Customer service and satisfaction
Customer Relations
Conflict Resolution
Team building
Reliability
Professionalism
Adaptability
Crisis Management
Communication Skills