Rhonda Jones

Chief Operating Officer

FollowThat Dream, Inc

01.1995 - 07.2023

Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
Mentored on average 45 team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
Negotiated favorable vendor contracts for cost-effective procurement solutions that supported business growth objectives.
Championed the adoption of new technology solutions to streamline operations, automate manual tasks, and improve overall efficiency levels.
Drove revenue growth with the successful launch of new products and services to meet customer needs.
Identified and pursued business development opportunities to grow organization and increase revenue.
Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations.
Improved employee satisfaction and reduced turnover through the development of effective training programs and performance management systems.
Spearheaded major organizational restructuring efforts, resulting in a more agile and responsive team structure.
Implemented robust risk management strategies, safeguarding company assets and minimizing potential liabilities.
Played a critical role in mergers and acquisitions activities; including due diligence processes, negotiations, integration planning, and execution efforts to ensure seamless transitions.
Optimized supply chain management strategies; reducing lead times while maintaining product quality standards for increased customer satisfaction rates.
Increased operational transparency, introducing advanced reporting systems that provided real-time insights into performance metrics.
Improved operational efficiency, implementing state-of-the-art technology solutions across multiple departments.
Negotiated high-value contracts with major suppliers, securing favorable terms that resulted in significant cost savings.
Enhanced customer satisfaction with overhaul of customer service protocols, ensuring seamless and personalized user experience.
Drastically reduced employee turnover by developing comprehensive talent management and employee engagement strategy.
Oversaw business-wide changes to modernize procedures and organization.
Created succession plans to provide continuity of operations during leadership transitions.
Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
Secured substantial cost reductions, renegotiating service agreements and leveraging economies of scale.
Elevated brand reputation, leading comprehensive rebranding efforts that resonated with target audiences and differentiated company in competitive market.