Rhonda Jumper
Dubach,LA
Summary
Dynamic Store Manager with a proven track record at EZ Mart, excelling in customer service Skilled in multitasking and maintaining attention to detail, driving operational efficiency and achieving significant reductions in stock discrepancies.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
21
21
years of professional experience
Work History
Ta Express
Grambling, LA
06.2025 - Current
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained team members on service standards and operational procedures for improved performance.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Assisted in scheduling shifts to optimize staff coverage during peak hours.
- Monitored compliance with health and safety regulations to maintain a safe work environment.
- Collaborated with management to implement process improvements for operational efficiency.
- Conducted regular team meetings to communicate updates and foster a collaborative atmosphere.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Trained newly hired sales team in upselling techniques.
- Mentored new sales associates to contribute to store's positive culture.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Researched issues to obtain appropriate answers to customer inquiries.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Submitted reports to senior management to aid in business decision-making and planning.
- Promoted business' development by building and maintaining relationships with new clients.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Successfully drove new product lines to increase annual profits by Number%.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Propelled market share to surge ahead of competitors and earn #Number ranking.
- Increased retail space by Number square feet by improving gross profits by Number%.
Store Manager
EZ Mart
Ruston, LA
04.2020 - 01.2026
- Led daily store operations, ensuring high standards of customer service and merchandising.
- Managed inventory control processes, reducing stock discrepancies and improving accuracy.
- Trained and mentored staff on operational procedures and customer engagement strategies.
- Implemented promotional strategies to enhance sales performance during peak periods.
Store Manager
Murphy USA
Ruston, LA
04.2005 - 03.2017
- Led daily store operations, ensuring high standards of customer service and merchandising.
- Managed inventory control processes, reducing stock discrepancies and improving accuracy.
- Trained and mentored staff on operational procedures and customer engagement strategies.
Education
High School Diploma -
Dubach High
Dubach, LA05-1986
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking
Verbal communication
Timeline
Ta Express
06.2025 - Current
Store Manager
EZ Mart
04.2020 - 01.2026
Store Manager
Murphy USA
04.2005 - 03.2017
High School Diploma -
Dubach High