Rhonda Key
White Oak,NC
Summary
Customer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
27
27
years of professional experience
Work History
General Manager
Quality Oil
04.2025 - Current
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
General Manager
Campbell Oil And Gas
10.2021 - 11.2024
- Directed operations to enhance efficiency and optimize resource allocation.
- Implemented strategic initiatives to drive business growth and improve profitability.
- Led cross-functional teams to achieve operational objectives and foster collaboration.
- Streamlined processes to reduce costs and improve service delivery standards.
- Developed performance metrics to assess productivity and inform decision-making.
- Mentored management staff, promoting skill development and leadership capabilities.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
Shift Lead Manager
Walgreens
02.2018 - 09.2021
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
Assistant Manager
Seven Eleven
08.2015 - 01.2018
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Manager
Lifetouch Portrait Studios
08.1998 - 11.2012
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
- Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
- Aided in negotiation with vendors and suppliers to reduce overall costs.
- Delivered level of service to customers in effort to build upon relationships for future clients.
- Assisted with training and onboarding of sales associates in all store operations.
- Upheld company's high standards for business via leading by example and encouraging all team members to adhere to corporate policies.
- Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
- Reviewed applications for open positions and made knowledgeable hiring recommendations.
- Assembled action item roadmaps to detail initiatives and provide insight into reporting for budgeting and planning specifics.
Education
High School Diploma -
Apponequet Regional High School
Lakeville, MA05.1998
Skills
- Schedule oversight
- Team development
- Training and mentoring
- Opening and closing procedures
Education and Training
other
Timeline
General Manager
Quality Oil
04.2025 - Current
General Manager
Campbell Oil And Gas
10.2021 - 11.2024
Shift Lead Manager
Walgreens
02.2018 - 09.2021
Assistant Manager
Seven Eleven
08.2015 - 01.2018
Manager
Lifetouch Portrait Studios
08.1998 - 11.2012
High School Diploma -
Apponequet Regional High School