Rhonda Kitts
Lilburn,GA
Summary
Seeking a position with in a company where my knowledge ,skills and experience will be used to increase productivity. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Claims Representative
V Dart / Accenture
05.2021 - Current
- Work for Maryland Department of Unemployment, as a claim processor
- Receive calls from claimants with unemployment insurance concerns
- Interview claimants and provide support and assistance on unemployment insurance claims
- Schedule claimants for adjudication interviews and submit tickets for technical issues.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
Collections Representative
Carefirst
07.2016 - 05.2021
- Required to work minimum number accounts per hour outbound calls to clients and/or authorized third parties, answer inbound calls and negotiate the repayment of past due account
- Achieve standards set by management to contact clients and collect on debtor accounts
- Guide & educate customers on how to resolve delinquent accounts offering them solutions
- Prepare and review reports by collecting and analyzing information
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Enhanced client satisfaction with timely resolution of disputes and clarification of billing issues.
Mortgage Claim Processor /Loss Draft Specialist
Assurant
02.2013 - 07.2016
- Setup and open claims for homeowners due to property loss and explain terms of claims process/procedures following the company guidelines
- Receive and return calls from homeowners / insurance agents regarding necessary documents regarding claim
- Schedule appointments for inspections
- Help resolve technical support issues with company website
- Submit requests due to missing documents to processing department for review
- Stayed up-to-date on current mortgage trends and regulations, ensuring compliant and knowledgeable service delivery.
- Conducted post-closing follow-ups with clients to maintain relationships and encourage future referrals, contributing to long-term business growth.
Education
Business Office Assistant
Augusta Technical College
Skills
- Receptionist (2 years)
- Retail Sales (2 years)
- Leadership Skills (Less than 1 year)
- Organizational Skills (Less than 1 year)
- Computer Literacy (10 years)
- Order Processing
- Technical Support (4 years)
- Microsoft Outlook (10 years)
- Data Entry (3 years)
- Appointment Scheduling
Accomplishments
Have been awarded and honored being a team player several times due to my skills and punctuality.
Certification
Business administration assistant
Foood Safe MG Certified
AWS Cert
Additional Information
- HIGHLIGHTS OF QUALIFICATIONS
- Strong organizational skills, customer service, and leadership skills
- Willingness to learn
- Work well with others
- Computer literate
Affiliations
- Love to cook, read and play games with family and friends.
References
References available upon request.
Timeline
Claims Representative
V Dart / Accenture
05.2021 - Current
Collections Representative
Carefirst
07.2016 - 05.2021
Mortgage Claim Processor /Loss Draft Specialist
Assurant
02.2013 - 07.2016
Business Office Assistant
Augusta Technical College
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