Rhonda Knox
Flintstone,GA
Summary
Skilled Communications Officer with proven expertise at Walker County 911, excelling in crisis management and effective communication. Enhanced team efficiency through training and collaboration with emergency response teams. Demonstrated adaptability and critical thinking in high-pressure situations, ensuring timely and accurate information delivery to first responders.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Communications Officer
Walker County 911
05.2003 - 11.2025
- Trained new staff on communication protocols, enhancing overall team efficiency and effectiveness.
- Collaborated with emergency response teams to align communication efforts during crisis situations.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Assisted callers in emergency situations with appropriate information and support.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Reduced risks and emergency response issues by observing public safety field units.
Education
No Degree - Legal Office Management
Georgia Northwestern Technical College
Rock Spring, GASkills
- Crisis management
- Problem-solving
- Data entry
- Teamwork
- Teamwork and collaboration
- Prioritizing situations
- Time management
- Problem-solving abilities
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
- Computer skills
- Organizational skills
- Effective communication
- Verbal and written communication
- Situational awareness
- Adaptability and flexibility
- NCIC database
- Public safety telecommunicator (PST)
- Flexible schedule
Certification
Numerous certifications in the emergency operations field
Timeline
Communications Officer
Walker County 911
05.2003 - 11.2025
No Degree - Legal Office Management
Georgia Northwestern Technical College
Awarded Theresa Parker Walker County Dispatcher of the Year 2013
Nominated and voted on by my co-workers for my achievements as Communications Officer during the year