Summary
Overview
Work History
Education
Skills
Timeline
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Rhonda Kresge

Rhonda Kresge

Skowhegan,Me

Summary

  • Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels.
  • Multitasks and prioritizes workloads with little or no supervision.
  • Bringing forth a motivated attitude and a variety of powerful skills to further the mission of a company.
  • Dedicated to providing an empathetic and professional attitude, and committed to providing clients with the best care possible for ultimate client satisfaction.
  • Diligent in completing continued education credits yearly.
  • Dedicated to business success.


Overview

25
25
years of professional experience

Work History

Certified Medical Assistant, Optum Pt. Care Team

Truepill
Hayward, Ca
06.2021 - 06.2022
  • Performed initial response-screening following protocols.
  • Communicated clearly and effectively with patients to verify information, determine the purpose of their visit, and record medical history
  • Provided clinical support for patient care delivery
  • Answered phone calls and scheduled or followed up on appointments
  • Worked collaboratively with team members and provider network to maintain an excellent model focused on patient care and high-quality service
  • Friendly, hardworking, and punctual employee
  • Operated with a willingness to embrace change and adapt strategies accordingly
  • Maintained an eagerness to add to knowledge and skills
  • Assisted with Patient Support, Medication Requests, and Prior Authorizations
  • Worked on multiple projects within Truepill
  • Cross-trained CSA

Certified Medical Assistant

EMHS, Inland Internal Medicine
Waterville, ME
10.2019 - 03.2020
  • Implemented Raising Reader Program for 2 practices.
  • Managed State Immunization Program.
  • Manage real-time telehealth appointments between patients and providers in HIPAA-compliant spaces.
  • Handle technical and scheduling activities and other program support duties.
  • Interact and communicate with patients and family members appropriately with compassion and empathy.
  • Reviewed all pre-visit work required for each exam for completion and checked the availability of test results in the electronic medical record (EMR).
  • Greeted patients warmly and assisted Physicians in preparing patients for exams and procedures by assessing vital signs and recording medical histories.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client's medical history, medication information, symptoms, and allergies.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Administered injections and medications, dressed wounds, and collected lab specimens for tests.

Medical Telehealth Facilitator, CMA

MediTelecare
Middletown, Ct
10.2017 - 10.2019
  • Manage real-time telehealth appointments between patients and providers in HIPAA-compliant spaces.
  • Recruited eligible clients to enroll and grow group programming.
  • Handle technical and scheduling activities and other program support duties.
  • Liaison and collaborate with professional staff to develop comprehensive program treatment plans.
  • Monitored patients' daily well-being of patients to identify their need for social intervention.
  • Interact and communicate with patients and family members appropriately with compassion and empathy.
  • Performed clerical duties, such as word processing, data entry, answering phones, and filing.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Maintained detailed records of test results by entering data and patient information into EMR system.
  • Administered MOCA, PHQ9, GAD7, Genetic Testing, and any additional Mental Health Testing.

Education

Diploma - Medical Assistant

Kennebec Valley Community College
Fairfield, Me
05.1997

Skills

  • EMR Systems
  • Electric Nerve Stimulation
  • Clinical Operations
  • HIPAA Compliance
  • Documentation and Recordkeeping
  • Clinical and Administrative Support
  • Liaison and collaborate with professional staff to develop comprehensive program treatment plans
  • Interact and communicate with patients and family members appropriately with compassion and empathy at all times
  • BLS/ CPR Instructor
  • Patient Advocate
  • Preceptor
  • Electronic Medical Record- Superuser
  • Patient Relations
  • Multi-Line Telephone System Operation

Timeline

Certified Medical Assistant, Optum Pt. Care Team

Truepill
06.2021 - 06.2022

Certified Medical Assistant

EMHS, Inland Internal Medicine
10.2019 - 03.2020

Medical Telehealth Facilitator, CMA

MediTelecare
10.2017 - 10.2019

Diploma - Medical Assistant

Kennebec Valley Community College

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Rhonda Kresge