Rhonda Lagasse
Coventry,RI
Summary
Dynamic Administrative Officer with proven expertise at the State of Rhode Island, excelling in office management and customer service. Skilled in scheduling and records management, I enhanced operational efficiency and fostered strong relationships, ensuring timely resolution of cases and high member satisfaction. A dedicated team player committed to continuous improvement.
Overview
17
17
years of professional experience
Work History
Administrative Officer
State Of Rhode Island
Providence, RI
09.2019 - Current
- Coordinated office operations and administrative processes to enhance efficiency and support the courtroom clerks
- Managed data and correspondence to secure information to assist with probation , drug court and diversion landscapes of organizational departments.
- Assisted in budget preparation, tracking expenditures, and maintaining accurate financial records for departmental oversight.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Ensured timely resolution of cases by managing calendars and scheduling hearings in accordance with court procedures.
- Assisted in scheduling hearings, trials, and conferences to maintain a well-organized calendar for judges and attorneys.
Customer Service Clerk
State Of Rhode Island
Providence, RI
09.2019 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed transactions accurately using state-specific software systems and tools.
- Maintained thorough knowledge of policies and procedures to assist customers effectively.
- Collaborated with team members to streamline operations and improve service efficiency.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
- Managed daily operations effectively, including opening/closing procedures, cash handling, staff scheduling, and inventory control.
Member Service Specialist
AAA Northeast
Providence, RI
11.2008 - 09.2019
- Provided exceptional customer service to enhance member satisfaction and retention.
- Resolved member inquiries efficiently, ensuring timely and accurate information delivery.
- Coordinated membership onboarding processes to streamline new member integration.
- Analyzed member feedback to identify service improvement opportunities and implement solutions.
- Educated members on products and services to maximize engagement and usage rates.
- Led training sessions for new staff on best practices in member service protocols.
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
- Established strong relationships with members to foster loyalty and trust, contributing to a high retention rate.
- Delivered functionality assistance via phone and online service platforms.
- Organized successful member events that enhanced engagement and showcased the value of membership benefits.
- Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
- Resolved complex issues with tailored solutions, ensuring positive outcomes for both members and the organization.
- Collaborated with cross-functional teams to develop new initiatives aimed at improving member experience.
Education
Certificate of Business - Business
SAWYER SCHOOL
Warwick, RI09-1999
High School Diploma -
Warwick Veterans High School
Warwick, RI06-1989
Skills
- Office management
- Scheduling and calendar management
- Records management
- Documentation and control
- Scheduling appointments
- Relationship building
- Office administration
- Administrative support
- Customer service
- Time management
- Microsoft Excel
- Data entry
- Computer skills
- Verbal communication
- Microsoft Word
- Mail handling
- Invoice processing
- Excel spreadsheets
- Documentation and recordkeeping
- Appointment scheduling
- Documentation and reporting
- Customer relations
- Clerical support
- Dedicated team player
Timeline
Administrative Officer
State Of Rhode Island
09.2019 - Current
Customer Service Clerk
State Of Rhode Island
09.2019 - Current
Member Service Specialist
AAA Northeast
11.2008 - 09.2019
Certificate of Business - Business
SAWYER SCHOOL
High School Diploma -
Warwick Veterans High School