Rhonda LeMay
Purcell,OK
Summary
Strongly knowledgeable EMR Trainer with a thorough understanding of software and web applications for electronic medical records systems. Has knowledge of healthcare technology and a strong teaching approach for students at all levels.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Accounts Payable Assistant
EHC Employees
11.2023 - 07.2025
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Responded promptly to vendor inquiries, fostering positive relationships with external partners.
- Enhanced financial accuracy with thorough verification of invoices against purchase orders and contracts.
Systems Analyst
Norman Regional Hospital
10.2018 - 07.2019
- Performed system analysis, documentation, testing, implementation and user EMR support.
- Identified and resolved problems through root cause analysis and research.
- Resolved or escalated problem tickets to resolve user issues.
- Oversaw installation of software programs and hardware systems to meet requirements.
- Provided client support on system operation and troubleshooting.
- Delivered in-depth Software PM and EMR training and support.
- Strong experience working with Clerical, Clinical staff and Providers
- Maintained and created user account profiles and passwords, facilitating company-wide security.
- Tested newly installed programs and applications to validate operability.
Electronic Health Exchange Administrator
Norman Regional Hospital
06.2014 - 10.2018
- Managed Electronic Health Exchange training of physicians, providers and office staff.
- Provided end-user support for Health Exchange related issues, ensuring timely resolution and user satisfaction.
- Maintained database for storage and retrieval of medical records.
- Handled high-volume data entry of demographics, vitals, disease etiology, medication, procedures, treatments and medical history.
- Utilized Software and patient medical records to manage and confirm patient data, such as medications, insurance, demographic and medical history information.
- Gathered patient information by collecting demographic information from variety of sources.
- Maintained patient records in compliance with security regulations.
- Reviewed charts and flagged incomplete or inaccurate information and duplication.
NPHO EClinical Works Support Manager
Norman Regional Hospital
06.2014 - 10.2018
- Provide technical support, client-side configuration, registration, user based settings, practice based settings, and security setting related issues.
- Directed EMR training of NRHS Clinical, Clerical and Providers for multiple off site Clinics.
- Assisted in organizing and overseeing EMR installation, training, assignments, planning and coordinating in-house and outsourced resources.
- Managed daily operations to ensure smooth functioning of the support department.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
- Enhanced customer satisfaction by effectively resolving support tickets and addressing concerns.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
Multi Practice Manager
Norman Regional Hospital
01.2007 - 01.2014
- Responsible for the efficient daily operation of multiple clinics.
- Developed policies and procedures for effective practice management.
- Worked with Physician Services to ensure up-to-date physician privileges, CME accreditation and licensing.
- Assisted payroll by doing weekly payroll approval, approving paid time off for all staff members.
- Developed close professional working relationships with Physicians, Providers, Clinical and Clerical staff.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Provided supervision and management to team of support personnel.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
Medical Office Coordinator
Norman Regional Hospital
01.1998 - 01.2004
- Oversaw accounting, budgeting, and financial reporting.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff, patients and facility.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Boosted staff morale by offering constructive feedback and specific direction.
Office Manager Pediatric Practice
Norman Regional Hospital
01.1996 - 01.1998
Patient Account Representative
Norman Regional Hospital
01.1994 - 01.1996
Medical Insurance Biller and Accounts Receivable
Norman Regional Hospital
01.1992 - 01.1994
Education
High School Diploma -
Sugar Land High School
Sugar Land, TXSkills
- Software troubleshooting
- System configuration and maintenance
- Ticket resolution management
- User-focused application assistance
- Effective training delivery
- System setup expertise
- Software maintenance
- Teamwork and collaboration
Certification
- eClinical Works Certified Trainer, Project Management and EMR. 2014, 2015, 2016, 2017 and 2018
Timeline
Accounts Payable Assistant
EHC Employees
11.2023 - 07.2025
Systems Analyst
Norman Regional Hospital
10.2018 - 07.2019
Electronic Health Exchange Administrator
Norman Regional Hospital
06.2014 - 10.2018
NPHO EClinical Works Support Manager
Norman Regional Hospital
06.2014 - 10.2018
Multi Practice Manager
Norman Regional Hospital
01.2007 - 01.2014
Medical Office Coordinator
Norman Regional Hospital
01.1998 - 01.2004
Office Manager Pediatric Practice
Norman Regional Hospital
01.1996 - 01.1998
Patient Account Representative
Norman Regional Hospital
01.1994 - 01.1996
Medical Insurance Biller and Accounts Receivable
Norman Regional Hospital
01.1992 - 01.1994
High School Diploma -
Sugar Land High School
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