Rhonda Lofgreen
Tooele,UT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service or Data processing position work at home. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service and data entry position work at home. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
New Accounts Representative
Discover Financial
03.2011 - 08.2024
- Managed a high volume of daily transactions accurately, ensuring deadlines were met without sacrificing attention to detail or quality of work.
- Identified potential fraudulent activities through careful monitoring of account activity, reducing financial risk for both clients and the institution.
- Utilized strong communication skills to establish rapport with customers and provide exceptional service.
- Resolved customer issues promptly and professionally, fostering long-lasting relationships with clients.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Participated in regular team meetings, sharing insights and brainstorming ideas for improved account management strategies.
- Maintained accurate records of all new account transactions, ensuring compliance with bank policies and regulations.
- Explained account terms and conditions to customers.
- Provided customers with additional information regarding account services.
- Verified customer identity and reviewed documentation for accuracy.
- Responded to customer inquiries regarding new accounts and account services.
- Maintained customer records and updated account information.
- Monitored accuracy of customer information in system.
- Tracked and processed customer account requests and applications.
Education
High School Diploma -
Grantsville High School
Grantsville, UT05.1983
Skills
- Banking operations knowledge
- Goal-oriented mindset
- Data entry proficiency
- Credit analysis
- Financial knowledge
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Team building
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Documentation
- Goal Setting
- Professionalism
- Continuous Improvement
- Adaptability
- Written Communication
- Professional Demeanor
- Problem-solving aptitude
- Records Maintenance
- Account updating
Camping, Hiking and getting together with friends and family
I love going for walks and going hiking and camping in the mountains. I love getting together with family and friends for a barbecue or to watch movies and play games.
Timeline
New Accounts Representative
Discover Financial
03.2011 - 08.2024
High School Diploma -
Grantsville High School
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