Rhonda Lombardo
Kenmore,NY
Summary
Experienced Senior HR Manager with a proven track record of 10 years in spearheading strategic HR operational initiatives. Specializing in Talent Acquisition, Employee Retention, Succession Planning, Organizational Development, Legal Compliance, and Cost/Resource Optimization. A seasoned leader with 25 years of experience, I am results-oriented, possessing strong leadership capabilities. I am a highly organized, motivated, and detail-directed problem solver with exceptional communication skills. A strategic thinker able to thrive in fast-paced environments, I also bring strong organizational and planning skills to the table. Additionally, I am willing to travel and pride myself on being a team player, collaborator, and adept at relationship-building and influencing others.
Overview
23
23
years of professional experience
Work History
SENIOR HR MANAGER
East Central Group – Cintas
02.2023 - Current
- HR point of contact for nine (9) Cintas locations
- Responsible for training and development of nine (9) Human Resource Managers.
- Worked with department managers to establish performance evaluation and improvement processes.
- Established paths for employee promotion and development, as well as clear succession plans for key positions.
- Identified training needs and oversaw specialty workshops.
- Used data and analytics to improve company processes for recruitment, selection and onboarding.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Identified operational weaknesses to improve or innovate people, programs and processes.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Directed HR programs, policies and processes to improve operational efficiency.
- Provided HR consultation services to leadership and department heads.
- Anticipated and responded to emerging business needs by serving as change advocate.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
HR MANAGER
Buffalo NY 14086
08.2021 - 02.2023
- Handles all Human Resources.
- Executed highly effective recruitment strategies that increased the percentage of successful placements from 65% to 90%.
- Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
- Trained managers and staff on HR best practices and protocols to reduce process lags.
- Coordinated workers' compensation insurance and managed claims.
- Recruited applicants for vacancies to fill open positions with qualified staff.
- Administered employee benefits and led open enrollment process, informing and coaching employees.
- Communicated with supervisors to plan and review employee evaluations.
- Used data and analytics to improve company processes for recruitment, selection and onboarding.
- Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Held exit interviews and documented information discussed with employees.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Anticipated and responded to emerging business needs by serving as change advocate.
- Oversaw and monitored retirement program and enrollment.
HR MANAGER & OFFICE MANAGER
MERJ Fleet Services, Inc., Buffalo NY 14212
10.2020 - 08.2021
- Handles all Human Resource needs and day-to-day operations as office manager.
- Administered employee benefits and led open enrollment process, informing and coaching employees.
- Created and updated personnel files by entering information in HRIS.
- Proactively identified and solved complex HR problems that impacted operations management and business direction.
- Recruited applicants for vacancies to fill open positions with qualified staff.
- Communicated with supervisors to plan and review employee evaluations.
- Coordinated workers' compensation insurance and managed claims.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Anticipated and responded to emerging business needs by serving as change advocate.
- Held exit interviews and documented information discussed with employees.
- Identified operational weaknesses to improve or innovate people, programs and processes.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
HR SPECIALIST & OFFICE MANAGER
Bison Electrical Services, Kenmore NY 14217
06.2020 - 10.2020
- Handles HR responsibilities and day-to-day operations as office manager.
- Coordinated and managed various programs or projects to achieve established objectives.
- Exercised versatility in fast-paced, agile work environments.
- Implemented strategies to take advantage of new opportunities.
- Monitored operations and reviewed records and metrics to understand company performance.
- Determined consumer needs to provide products and services appealing to larger market.
- Audited company's legal documents to verify compliant policies and procedures.
- Maintained positive working relationship with fellow staff and management.
HR SPECIALIST & OFFICE MANAGER
Buffalo Manufacturing Works (EWI, NY) Buffalo, NY 14211
01.2017 - 06.2020
- Handles extensive executive assistant responsibilities for the President, HR responsibilities for the HR Director, and coordinating day-to-day operations as office manager.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Worked closely with human resources to support employee management and organizational planning.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Audited company's legal documents to verify compliant policies and procedures.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
EXECUTIVE ASSISTANT
OmniSeq, LLC, Buffalo, NY 14203
01.2016 - 01.2017
- Handle extensive executive assistant responsibility for the Chief Executive Officer and Chief Commercial Officer.
EXECUTIVE ADMINISTRATIVE ASSISTANT
THE BONADIO GROUP, WILLIAMSVILLE NY
01.2007 - 01.2016
- Handle extensive executive administrative and personal assistant responsibility for the Buffalo office including twelve partners and 150 staff.
- Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
- Created PowerPoint presentations used for diverse business needs.
- Managed daily invoices, reports and proposals.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
OFFICE MANAGER/ADMINISTRATIVE ASSISTANT
COLLINS & MAXWELL, LLP, BUFFALO NY
01.2002 - 01.2006
- Quickly earned the respect of my superiors and peers for my versatility and ability to take charge of a wide range of office operations and management positions.
- Interpreted and communicated work procedures and company policies to staff.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Administered payroll and maintained proper documentation of employee personnel.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Created and managed budgets for travel, training and teambuilding activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
Education
BUSINESS MANAGEMENT -
Phoenix University
11-2026
PHR Certification -
Human Resource Certification Institute
01.2018
ASSOCIATE OF ADMINISTRATIVE ASSISTANCE PROGRAM -
BRYANT AND STRATTON COLLEGE
Skills
- Policy Development
- Equal employment laws
- Policy optimization
- Recruitment Strategies
- HRIS proficiency
- Compensation Structuring
- Dispute Mediation
- Risk Management
- Policy Enforcement
- Succession Planning
- Performance Assessment
- Corrective Action Planning
- Employee engagement
- Legal Compliance
- Employee Relations
- Employee Onboarding
- Payroll Administration
- Recordkeeping
- Training and mentoring
- Microsoft Office proficiency
- Records Management
- Training programs
- Payroll coordination
- Recruitment Oversight
- Human Resources Operations
- Compensation and benefits
- Regulatory Compliance
- System Development
- Staff compensation
- Training and development
- Team Building
- Talent management
- Employee Handbook Development
- Staff Management
References
References available upon request.
Timeline
SENIOR HR MANAGER
East Central Group – Cintas
02.2023 - Current
HR MANAGER
Buffalo NY 14086
08.2021 - 02.2023
HR MANAGER & OFFICE MANAGER
MERJ Fleet Services, Inc., Buffalo NY 14212
10.2020 - 08.2021
HR SPECIALIST & OFFICE MANAGER
Bison Electrical Services, Kenmore NY 14217
06.2020 - 10.2020
HR SPECIALIST & OFFICE MANAGER
Buffalo Manufacturing Works (EWI, NY) Buffalo, NY 14211
01.2017 - 06.2020
EXECUTIVE ASSISTANT
OmniSeq, LLC, Buffalo, NY 14203
01.2016 - 01.2017
EXECUTIVE ADMINISTRATIVE ASSISTANT
THE BONADIO GROUP, WILLIAMSVILLE NY
01.2007 - 01.2016
OFFICE MANAGER/ADMINISTRATIVE ASSISTANT
COLLINS & MAXWELL, LLP, BUFFALO NY
01.2002 - 01.2006
BUSINESS MANAGEMENT -
Phoenix University
PHR Certification -
Human Resource Certification Institute
ASSOCIATE OF ADMINISTRATIVE ASSISTANCE PROGRAM -
BRYANT AND STRATTON COLLEGE
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