Rhonda Long
Administrative Asst/Customer Service
Cleveland,OH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
20
20
years of professional experience
Work History
Asst. Mananger
HR Block
11.2022 - Current
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Created employee schedules to align coverage with forecasted demands.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Administrative Assistant
Northeast Plumbing & Mechanical
09.2021 - 09.2022
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Performed research to collect and record industry data.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Assisted development and implementation of new administrative procedures.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Assisted coworkers and staff members with special tasks on daily basis.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Administrative Assistant
Regus Business Center
03.2013 - 04.2016
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Performed research to collect and record industry data.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Customer Service Representative
Bath & Body Works
09.2014 - 03.2015
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Account Management Specialist/Team Leader Manager
Private School Aid Service
03.2004 - 05.2012
- Developed and maintained strategic operational processes, streamlining customer experience and adding value to company.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Built strong relationships with customers through positive attitude and attentive response.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Conducted regular reviews of operations and identified areas for improvement.
Customer Service Specialist/Shift Supervisor
HMS Host International
01.2003 - 03.2004
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Kept high average of performance evaluations.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Open & Closed Stores
- Trained in cash handling and loss prevention.
Education
High School Diploma -
Gavit High School
Hammond, INNo Degree - Criminal Justice & Liberal Arts
Cuyahoga Community College
Cleveland, OHNo Degree - Life Insurance
Primerica Life Insurance
Lakewood, OHSkills
- Advertising Techniques
- Training
- Marketing Tactics
- Public Health
- Money Handling
- Negotiation
- Team Motivation
- Directing Team Members
- Time Management
- Operational Efficiency and Safety
- Staff Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
Asst. Mananger
HR Block
11.2022 - Current
Administrative Assistant
Northeast Plumbing & Mechanical
09.2021 - 09.2022
Customer Service Representative
Bath & Body Works
09.2014 - 03.2015
Administrative Assistant
Regus Business Center
03.2013 - 04.2016
Account Management Specialist/Team Leader Manager
Private School Aid Service
03.2004 - 05.2012
Customer Service Specialist/Shift Supervisor
HMS Host International
01.2003 - 03.2004
High School Diploma -
Gavit High School
No Degree - Criminal Justice & Liberal Arts
Cuyahoga Community College
No Degree - Life Insurance
Primerica Life Insurance