Summary
Overview
Work History
Skills
References
Timeline
Generic

Rhonda Lowman

Sorrento,LA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

11
11
years of professional experience

Work History

Renewal Research/Administrative CSR

Arrow Termite and Pest
Baton Rouge, LA
10.2022 - Current
  • Provided customer service support to customers over the phone and by email.
  • Handled customer inquiries and complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.
  • Processed orders, forms, applications, and requests.
  • Researched required information using available resources.
  • Followed up with customers to ensure their satisfaction.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Analyzed call trends to identify areas of improvement for customer service processes.
  • Performed account maintenance activities such as updating client information in databases.
  • Assigned tasks to appropriate personnel based on their skill level and availability.
  • Determined the most efficient timeline for completing a given assignment while ensuring optimal resource utilization.
  • Communicated schedule changes effectively throughout the organization when necessary.
  • Scheduled and confirmed appointments.
  • Submitted new system orders and completed related paperwork.
  • Maintained positive working relationship with fellow staff and management.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Maintained front desk to provide positive first impression.
  • Received and distributed mail, letters and packages.

Human Resource Director

Chick-fil-A
Denham Springs, Louisiana
03.2021 - Current
  • Recruiting, interviewing and processing new hires
  • Complete all new hire paperwork and enter them into payroll and scheduling system
  • Remain compliant with state and federal hiring regulations
  • Conduct self-audits to assure no minor violations occur
  • Responsible for maintaining inventory of uniforms for our location and order more when needed as well as office supplies
  • Weekly orientation class for new hires.
  • Established an effective system for tracking employee attendance records and administering disciplinary actions when necessary.
  • Managed recruitment, selection, onboarding and training processes for new employees.
  • Conducted exit interviews with departing employees to identify areas of improvement in the organization's HR management system.
  • Assisted managers in resolving conflicts between team members by providing mediation services.
  • Monitored compliance with federal and state regulations regarding employment standards such as minimum wage requirements.
  • Supervised onboarding process for newly hired employees, including distribution of all paperwork.
  • Created and implemented incentive program for hiring and retaining of employees.

Administrative Coordinator

A-Z Janitorial
Gonzales, Louisiana
10.2020 - 03.2021
  • Answer incoming calls from clients
  • Efficiently scheduled services to meet client's needs
  • Complete follow-up calls to ensure customer satisfaction
  • Responsible for in-store sales for walk-in clients
  • Accounts payable, accounts receivable, payroll, balancing bank accounts, and reconciling expenses.
  • Organized and maintained filing systems for sensitive documents.
  • Answered phones and routed calls to appropriate personnel.
  • Assisted with onboarding of new employees by providing information packets and training materials.
  • Maintained accurate records of employee attendance, vacation requests, absences.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Worked with finance department to file receipts and reimbursements.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.

Customer Service Staff

Publix Supermarket
Cornelius, North Carolina
08.2019 - 07.2020
  • Provided dynamic operational and customer support
  • Opened and balanced cash office
  • Ordered change for the store and balanced, sold, and ordered lottery
  • Responsible for all aspects of Money Services, worked customer service desk which consisted of answering multi-line phones, assisting customers returns, vendors and coordinating associate breaks
  • Counted tills and self-checkouts
  • Also helped in produce, curbside pick-up and aprons catering when needed.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Performed cash handling duties including counting currency, coins and checks.
  • Balanced cashier drawers regularly throughout the day according to established procedures.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Reconciled daily sales sheets with actual physical money received from customers.
  • Reconciled cash and checks against computer records at end of shift.

Payroll Training Coordinator

Crown Restaurants
Baton Rouge, Louisiana
12.2016 - 05.2019
  • Hired employees and assisted with training of a crew of over 50 team members each for 4 new build restaurants
  • Ensured all training processes were executed properly and timely
  • Completed an extensive customer service training program for all employees
  • In the first year, the restaurants lead the Southeast Region in overall guest satisfaction for new restaurants
  • Verified payroll for the entire district, approximately 200 employees
  • Ordered supplies for all restaurants and maintained a budget for each.

Administrative Coordinator

A-Z Janitorial
Gonzales, Louisiana
11.2012 - 12.2016
  • Answer incoming calls from clients
  • Efficiently scheduled services to meet client's needs
  • Complete follow-up calls to ensure customer satisfaction
  • Responsible for in-store sales for walk-in clients
  • Accounts payable, accounts receivable, payroll, balancing bank accounts, and reconciling expenses.

Skills

  • Account updating
  • Complaint resolution
  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Data Entry
  • Paperwork Processing
  • Critical Thinking
  • Active Listening
  • Microsoft Outlook
  • Customer Relations
  • Microsoft Office expertise
  • Positive and professional
  • Credit card payment processing
  • Call Center Operations
  • Sales expertise
  • Office equipment proficiency
  • Complaint Handling

References

References available upon request.

Timeline

Renewal Research/Administrative CSR

Arrow Termite and Pest
10.2022 - Current

Human Resource Director

Chick-fil-A
03.2021 - Current

Administrative Coordinator

A-Z Janitorial
10.2020 - 03.2021

Customer Service Staff

Publix Supermarket
08.2019 - 07.2020

Payroll Training Coordinator

Crown Restaurants
12.2016 - 05.2019

Administrative Coordinator

A-Z Janitorial
11.2012 - 12.2016

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Rhonda Lowman