Rhonda Luellig
Casa Grande,AZ
Summary
Proven Certified Medical Assistant with a track record of enhancing patient outcomes and office efficiency at STG International Inc. Leverages expertise in Electronic Health Records and a compassionate approach to patient care. Skilled in streamlining operations and improving patient satisfaction, demonstrated by a consistent increase in positive feedback.
Overview
21
21
years of professional experience
Work History
Certified Medical Assistant
STG International Inc.
2015.10 - Current
- Taught patients about medications, procedures, and care plan instructions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Called and faxed pharmacies to submit prescriptions and refills.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared and administered medications to alleviate patient symptoms.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Rerferral Clerk
Cotton Wood Medical Center
2011.08 - 2015.10
- Coordinated with medical staff and patients to find cost-effective options for services.
- Scheduled appointments with specialists on behalf of clients.
- Followed up with clients and specialists to inquire about experience and collect reports.
- Linked families to relevant community support to meet non-medical needs.
- Answered phone calls and messages for physician medical facility, scheduling appointments, and handling patient inquiries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted patient intake interviews, recording and documenting relevant information.
- Assisted with medical coding and billing tasks.
Insurance Sales Agent
The Mahoney Group
2003.07 - 2010.10
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Followed up promptly with interested clients to close sales.
- Registered customer information on database to enable tracking history and maintain accurate records.
Education
Certified Medical Assistant - Medical Assisting
Apollo College Certified Medical Assistant
Mesa, AZ02.1996
GED -
Florence High School
Florence, AZ05.1984
Skills
- HIPAA Compliance
- Electronic Health Records
- Medical Terminology
- Inventory and supply management
- Patient documentation
- Specimens collection and processing
- Patient Assessments
- Data Entry
- Medical office administration
- Procedure Assistance
- Phlebotomy
- Therapeutic procedures
- Sterile technique
- First Aid
- Antigen testing
- Clinical Documentation
- Electrocardiographic rhythm recognition
- Appointment Setting
- CPR
- Complex Problem-Solving
- EMR / EHR
- Diagnostic equipment expertise
- Patient Management
- Sterilization techniques
- Reliable team player
- Respiratory therapy functions
- Compassionate
- Medical Equipment Operation
- Wound care specialist
- OB/GYN procedures
- Orthopedic splints
- Patient Relations
- Vital signs monitoring
- Emergency Room Procedures
- Lab equipment calibration
- Medical Procedures
- pH testing
- Immunization Administration
- Simple dressings
Timeline
Certified Medical Assistant
STG International Inc.
2015.10 - Current
Rerferral Clerk
Cotton Wood Medical Center
2011.08 - 2015.10
Insurance Sales Agent
The Mahoney Group
2003.07 - 2010.10
Certified Medical Assistant - Medical Assisting
Apollo College Certified Medical Assistant
GED -
Florence High School
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