Rhonda Luker
Frisco
Summary
Accomplished, yet empathetic leader who is passionate about helping others feel a sense of belonging and purpose. Team minded developer who brings out the best in others, empowering them to utilize their strengths and in turn, fully engage in life as a contributor in any setting. Decisive problem solver who welcomes challenges and leads by example, believing that no task is below an organization's highest leader. Enjoys collaborating for the betterment of all parties involved. Competent in dealing with all aspects of business office and human resources. Exceeds expectations rather than meeting them.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Business Office Manager/Human Resources Manager
Parkview In Frisco
06.2014 - Current
- Work closely with Executive Director to implement fair and consistent HR policies and procedures, as well as all business office responsibilities.
- Manage financial operations for the business, ensuring accurate budgeting, timely invoice processing, payroll, and benefits.
- Conduct performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Ensure compliance with company policies and industry regulations through regular audits and process updates.
- Enable informed decision-making at the executive level by providing accurate and timely financial reports, highlighting key performance indicators and areas for improvement.
- Maximize cash flow through optimal billing and collection processes, maintaining zero bad debt.
Childcare Staff Member
Hope Fellowship Church
08.2020 - Current
- Enhance children's social skills by planning and implementing engaging group activities.
- Assist in the development of age-appropriate curriculum to stimulate children's intellectual and emotional growth.
Business Office Manager/Human Resources
Sunrise Senior Living
08.2010 - 06.2014
- Similar job description as above with Watermark Retirement Communities.
Dining Service Director
Sunrise Senior Living
08.2002 - 08.2010
- Maintained an A+ standard with local health department and state surveyors.
- Collaborated with Executive Director for excellence in services and resident/family relations.
- Turnover rate was exceptionally minimal under my leadership.
Education
High School Diploma -
Lufkin High School
Lufkin, TX05.1985
Skills
- Business Management
- Cultural Awareness
- Adaptability
- Emotional Intelligence
- Customer Service
- Computer Proficiency
Accomplishments
- Platinum Club Award Contributor 2019 and 2020 Watermark Retirement Communities
- Perfect Track Record for Zero Bad Debt 2010-2024 Watermark Retirement Communities and Sunrise Senior Living
- Excellence in Standards Review Award 2015 and 2016 Watermark Retirement Communities
- Thrive Award 2015 Watermark Retirement Communities
Certification
- Texas Assisted Living Association Manager's Certification
- Certified Dementia Practitioner
Timeline
Childcare Staff Member
Hope Fellowship Church
08.2020 - Current
Business Office Manager/Human Resources Manager
Parkview In Frisco
06.2014 - Current
Business Office Manager/Human Resources
Sunrise Senior Living
08.2010 - 06.2014
Dining Service Director
Sunrise Senior Living
08.2002 - 08.2010
High School Diploma -
Lufkin High School
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