Rhonda Maloy
Newnan,GA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
34
34
years of professional experience
Work History
Small Business Owner (Home Decor Workroom)
Self-employeed
Newnan, GA
07.2000 - Current
- Managed daily operations of small business, encompassing customer service and financial management.
- Developed business plans and strategies to grow small business.
- Created budgets and monitored expenses to stay within budget limits.
- Identified new technologies that could be used to improve efficiency and productivity.
- Established partnerships with other businesses in related industries for mutual benefit.
- Monitored customer feedback and implemented changes based on their suggestions.
- Oversaw financial activities, including budgeting, forecasting, and accounting to ensure fiscal health.
Sales/Customer Service Representative
Fabritique
Newnan, GA
02.2013 - 07.2019
- Provided valuable service and product information to support customer decision-making.
- Proactively addressed company needs, aligning efforts with management expectations.
- Facilitated communication between existing and prospective customers to enhance service delivery.
Flight Attendant
Delta Airlines Global Services
Atlanta, GA
01.1991 - 06.1996
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Offered help with connecting flights or ground transportation upon arrival at destination airport.
- Adhered to company policies regarding security measures and protocol at all times.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
Education
Associate of Applied Science - Office Technology And Secretarial Science
New River Community College
Dublin, VA05-1990
25 Years of Experience in Workroom Fabricatrion
Skills
- Financial management
- Inventory control
- Customer service
- Sales strategy
- Market analysis
- Time management
- Effective communication
- Networking
- Problem solving
- Conflict resolution
- Project management
Affiliations
- As a Mother of 3 boys, I was able to give my best to them and grow a small business at the same time. I was fully involved as class mom for each of them. Served on the PTO Board for White Oak Elementary, as well as youth counselor at First United Church.
References
References available upon request.
Timeline
Sales/Customer Service Representative
Fabritique
02.2013 - 07.2019
Small Business Owner (Home Decor Workroom)
Self-employeed
07.2000 - Current
Flight Attendant
Delta Airlines Global Services
01.1991 - 06.1996
Associate of Applied Science - Office Technology And Secretarial Science
New River Community College
25 Years of Experience in Workroom Fabricatrion
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