RHONDA G. MARTIN
SeaTac,WA
Summary
Clinic Service Rep. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Outstanding multitasker. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Central Supply Technician
Virginia Mason Hospital
06.1969 - 1972
- Occupational Skills Center provided coursework and training for Medical Assistant program which included medical terminology, secretarial skills and verbal communication
- Training included working knowledge of medical terminology, customer service, time management, organizational and problem solving abilities
- Work independently with strong, interpersonal skills
- Good communication and computer skills
- Ability to adapt to change.
bus driver
Highline School District
- 01.2001
- Completed pre- and post-trip bus inspections for safe passenger transportation
- Transported passengers safely along prescribed routes according to tight schedules
- Performed bus driving duties while keeping student safety in mind to maintain good safety record
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria
Valley Medical Center
- Duties included correct filing and accomplished micro-fishing in very timely manner also working with computers to document information for patient records and inputting into office files.
Hosted, Guest Services
Marriott Resident Inn
01.1993 - 01.1994
- Welcomed guests at Continental Breakfast Bar, drove guests to SeaTac
- International Airport and handled luggage
- Shopped for all food and needed items pertaining to service of the Inns’ kitchen and food facility
- Baby sat for guests when asked to do so
- (Not in job description)
- Handled food preparation for special evening hosting and cleaned up kitchen after these events.
- Developed and maintained positive relationships with guests for satisfaction
- Trained new staff members in customer service techniques and hotel operations
Independent Consultant
NOVIR Cosmectics
01.1980 - 01.1990
- Conducted meetings with clients to determine project intent, requirements and budgets
- Kept consistent inventory and placed orders for new product stock
Warehouse Technician
Nordstrom Distribution Center
01.1979 - 01.1980
- Duties included receiving written shipping orders, filling out subsequent orders, marking and tagging merchandise, using machines to make tags for pricing re: clothing articles.
- Recorded and reported shortages and damages and inspected product condition to verify accuracy of received inventory
- Organized warehouse storage areas to facilitate efficient receiving and shipping of products
- Submitted purchase orders for materials and investigated and resolved purchasing discrepancies to maintain optimum inventory levels
- Verified accuracy of shipping and receiving documents and maintained records
- Packed, secured, labeled and applied postage to materials to prepare items for shipment
- Verified orders by comparing names and quantity of items packaged with shipping documents
- Inspected incoming and outgoing shipments to identify discrepancies with records
Delivery Driver
UPS
01.1974 - 01.1976
- And managed route customer service.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Fostered positive working relationships with regular customers.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Kept detailed records of deliveries and money received from customers.
Ward Secretary
Virginia Mason Hospital
01.1969 - 01.1972
- Started in Central Supply Service
- Duties included preparing surgical trays and instruments, sterilizing surgical trays, setting up equipment for emergency rooms, preparing and maintaining emergency equipment serviced by Central Supply
- Enrolled in a classroom course to become a Unit Clerk requiring additional responsibility
- Also worked as a Patient Flow Coordinator
- Coordinated unit by greeting patients and visitors, taking phone calls, maintaining current patient information, taking doctors’ orders from charts for assignment to nurses
- Maintained nurses’ station and supply room enabling staff to focus on quality care and patient satisfaction
- Scheduled tests and procedures for patients
- Processed patient charts for admission and discharge
- Assisted Unit Manager with clerical responsibilities.
Education
High School Diploma -
Mt Rainier High School
DesMoines, WA06.1969
Skills
- Guest services assistance
- Guest services management
- Special guest services
- Concierge services
Timeline
Hosted, Guest Services
Marriott Resident Inn
01.1993 - 01.1994
Independent Consultant
NOVIR Cosmectics
01.1980 - 01.1990
Warehouse Technician
Nordstrom Distribution Center
01.1979 - 01.1980
Delivery Driver
UPS
01.1974 - 01.1976
bus driver
Highline School District
- 01.2001
Valley Medical Center
High School Diploma -
Mt Rainier High School
Central Supply Technician
Virginia Mason Hospital
06.1969 - 1972
Ward Secretary
Virginia Mason Hospital
01.1969 - 01.1972
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