Rhonda Mathes
Client Support Specialist
Franklin,IN
Summary
Dedicated and adaptable professional with strong management and leadership skills. Proficient in various administrative tasks, data entry, and document review. A life long learner with a proven track record of going above and beyond when necessary, professionalism, making informed decisions, critical thinking, meeting deadlines, and maintaining confidentiality. Seeking a remote clerical position to leverage skills and contribute to the success of an organization.
Overview
39
39
years of professional experience
Work History
Eligibility Specialist
Knowledge Services
Indianapolis, IN
07.2022 - 08.2022
- Processed hundreds of documents for accuracy and compliance with government regulations, and maintained confidentiality.
- Communicated with people from various cultures and backgrounds on application process.
- Assisted clients with completion of applications and paperwork.
- Copied, scanned documents into state computer file system.
Homemaker
Mathes Household
, IN
01.1988 - 07.2022
- I have extensive experience as a home manager, demonstrating my ability to manage various responsibilities effectively
- Notably, I advocated for my children with different abilities and health issues, successfully ensuring compliance with special education laws within the school district. The state Dept. of Education used my work as an example at a conference in 2003.
- Proven ability to develop and implement creative solutions to complex problems.
- Identified issues, analyzed information and provided solutions to problems.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Passionate about learning and committed to continual improvement.
Retirement Plan Clerk and Finance Support Clerk
RyCo Personnel
Alameda, CA
08.1986 - 02.1987
- Updated client information from files into the computer system.
- Skills used; Proofreading, data entry, accuracy, and confidentiality.
- Provided quality clerical support through data entry, document management, and overseeing operation of office equipment.
- Processed documents and materials to disseminate information to appropriate parties.
- Answered and managed many incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Edited and proofread documents for accuracy and completeness.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Followed best practices for managing large quantities of personal financial information, fostering data security and integrity.
Semiconductor Q.A. Specialist and Implant Operator
Motorola, Inc
Austin, TX
10.1983 - 07.1986
- Inspected master and production photomasks for chip fabrication using computer-aided microscopes.
- Collaborated with design engineers to ensure quality of microscopic designs on photomasks.
- Reported production malfunctions to managers and production supervisors.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Followed all company policies and procedures to deliver quality work.
Education
Certification in Clinical Medical Assisting - Certified Clinical Medical Assistant
Central Nine Adult Education
Greenwood, IN 02.2023 - 05.2023
GED -
Alameda Adult School
Alameda, CA 01.1987 - 03.1987
Skills
Decision-MakingConfidentialitySelf-MotivationQuick LearningCustomer ServiceLeadershipSelf-Motivated
CCMA Certified
BLS Certified
Soft Skills Certified
Medical TerminologyCareer Readiness Certified
Time management, professionalism
Attention to Detail
Problem-Solving
Critical Thinking
Flexible and Adaptable
Good Telephone Etiquette
Interpersonal Communication
Additional Information
- AUTHORIZATION, Authorized to work in the US for any employer
Timeline
Certification in Clinical Medical Assisting - Certified Clinical Medical Assistant
Central Nine Adult Education
02.2023 - 05.2023
Eligibility Specialist
Knowledge Services
07.2022 - 08.2022
Homemaker
Mathes Household
01.1988 - 07.2022
GED -
Alameda Adult School
01.1987 - 03.1987
Retirement Plan Clerk and Finance Support Clerk
RyCo Personnel
08.1986 - 02.1987
Semiconductor Q.A. Specialist and Implant Operator
Motorola, Inc
10.1983 - 07.1986