RHONDA M ATKINS
Owasso
Summary
Experienced with troubleshooting technical issues to provide effective resolutions. Utilizes strong customer service skills to ensure client satisfaction and loyalty. Knowledge of various software and hardware systems to efficiently diagnose and solve problems.
Overview
11
11
years of professional experience
Work History
Technical Support Representative
ATT
07.2012 - 03.2020
- Provide technical and network problem resolution to customers by performing a question diagnosis while guiding users through step-by-step solutions.
Customer Service Representative
Spherion/Medco Health Solutions
09.2009 - 11.2011
- Take incoming calls for refills and order status
- Use computer to research accounts to assist with problem solving
- Work with appropriate departments for one call resolution
Education
Associate of Arts -
St. Petersburg College
St. Petersburg, FL12.2005
Skills
- Proficient in Microsoft Office Suite
- Vista, MAC-OS Explorer,
- Basic knowledge of Photoshop, InDesign, Illustrator, Oracle,
- Customer service tools
- 20 years customer service
- Technical issue resolution
Timeline
Technical Support Representative
ATT
07.2012 - 03.2020
Customer Service Representative
Spherion/Medco Health Solutions
09.2009 - 11.2011
Associate of Arts -
St. Petersburg College
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