Rhonda Maye
Mt. Dora,FL
Summary
Accomplished and results-driven healthcare management professional with over 18 years of extensive experience in program and project management. Demonstrated expertise in leading complex projects, optimizing healthcare operations, and implementing strategic plans to enhance patient care and operational efficiency. Adept at fostering strong relationships, improving workflow efficiencies, and driving performance excellence. Seeking a leadership role in healthcare to leverage strategic vision and commitment to high-quality patient care.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Access Project Coordinator
Advent Health Medical Group
03.2023 - Current
- Led the charge in optimizing billing processes by ensuring accurate data entry and efficient charge information management
- Spearheaded the initiative to secure insurance pre-authorizations, significantly reducing delays and enhancing patient care delivery
- Directed collaboration efforts with healthcare providers to streamline pre-authorization documentation, minimizing administrative errors
- Developed and delivered comprehensive training sessions, elevating staff proficiency in insurance pre-authorization procedures and compliance.
Patient Services Program Manager
Advent Health Medical Group
07.2021 - 03.2023
- Functioned as the primary liaison for forty-four providers, delivering exceptional customer service and resolving complex inquiries with efficiency
- Led the verification of insurance coverage, providing clear explanations of benefits and facilitating patient financial inquiries
- Strategized patient appointment scheduling to minimize wait times and maximize satisfaction, enhancing overall patient experience
- Coordinated with healthcare providers to address patient concerns, ensuring timely and effective communication
- Managed high call volumes with adept multitasking and problem-solving skills, maintaining service excellence.
Program Director
The Mentor Network
11.2020 - 06.2021
- Directed all facets of program operations, including team recruitment, financial management, and stakeholder relations, driving program success
- Led a team of 20 personnel, fostering a collaborative and high-performance work environment through effective training and support
- Developed and executed strategic plans, resulting in program growth, improved participant outcomes, and expanded services
- Ensured compliance with industry regulations and quality assurance standards, maintaining a safe and nurturing environment for participants
- Managed program finances with a focus on budget development and resource allocation, optimizing program performance and sustainability.
Program Supervisor
The Mentor Network
05.2019 - 10.2020
- Led a team of eight direct support professionals, providing strategic supervision and support to ensure high-quality care delivery
- Fostered strong relationships with guardians, support coordinators, and behaviorists, driving productivity and program success
- Conducted regular staff meetings, training sessions, and performance evaluations, promoting professional growth and development
- Ensured program compliance with all relevant regulations and licensing standards, maintaining meticulous records and documentation
- Collaborated with external agencies, healthcare providers, and community resources to enhance participant well-being.
Program Manager
Arc of Morris
09.2013 - 04.2019
- Managed a team of eleven employees, overseeing hiring, training, and professional growth of employees
- Developed and implemented innovative day program services for individuals with intellectual and developmental disabilities
- Led the preparation of Individual Habilitation Plans for forty-eight consumers, ensuring alignment with project manager, team, or client specifications
- Implemented behavior management strategies and interventions to improve clients' independence, social skills, and overall well-being
- Built and maintained strong relationships with clients, families, and community partners, fostering a sense of inclusion and support.
Supervisor, Program Manager/Counselor
Richmond Community Center
12.2004 - 08.2013
- Directed operations, overseeing community programs, and providing counseling for twenty community and assisted living residents
- Implemented and enforced policies and procedures to maintain a safe and compliant living environment, achieving 100% state regulation compliance
- Maintained federal and state-mandated forms, client diagnostic records, incident reports, and progress notes with precision
- Facilitated regular staff meetings, training sessions, and performance evaluations, fostering a supportive work culture and enhancing team performance
- Partnered with external service providers to coordinate comprehensive care, ensuring residents' social and emotional well-being
- Oversaw budgeting and fiscal management for the residential facility, optimizing resource allocation and therapeutic programs.
Education
Bachelor of Science - Human Services
College of New Rochelle
New Rochelle, NYSkills
- Leadership
- Crises Management
- Healthcare Administration
- Operations Management
- Healthcare Compliance
- Vendor Management
- Budget Management
- Resource Allocation
- Data Analysis and Performance Metrics
- Relationship Building
- Training and Development
- Electronic Health Records (EHR)
- Compliance and Regulations
- Collaboration and Team Building
Certification
Project Management Professional (PMP) Certification, 06/27/24, 08/24
References
Furnished Upon Request
Timeline
Patient Access Project Coordinator
Advent Health Medical Group
03.2023 - Current
Patient Services Program Manager
Advent Health Medical Group
07.2021 - 03.2023
Program Director
The Mentor Network
11.2020 - 06.2021
Program Supervisor
The Mentor Network
05.2019 - 10.2020
Program Manager
Arc of Morris
09.2013 - 04.2019
Supervisor, Program Manager/Counselor
Richmond Community Center
12.2004 - 08.2013
Bachelor of Science - Human Services
College of New Rochelle
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