Rhonda McFarland

Direct the activities of the IT department including infrastructure, network, security, backups, support desk, applications support and data analysis.

• Plan and execute infrastructure needs to meet the data demands of the company.

• Ensure stable network connectivity across five locations - 4 in the US and 1 in South America.

• Work with the Security Engineer to ensure the company's data is protected and internal and external threats are mitigated.

• Assist the help desk team in achieving excellent customer service to the company's end users.

• Ensure that the company's data is backed up and if necessary, retrievable to ensure business continuity,

• Work with the data analysis team to produce operational and financial reports.

• Create Standard Operating Procedures to provide training and support to the IT team and other departments.

Wrote Standard Operating Procedures for all departments in the company to ensure accuracy and consistency of job responsibilities and company processes.

Conducted audits of department procedures to ensure that standards were being met.

Identified inefficiencies and worked with management to streamline processes.

Oversaw the driver training department to ensure that our drivers were provided with comprehensive training to become safer drivers.

• Worked with the drivers trainers and management to create the driver training handbook.
• Created PowerPoints and other supporting documents to augment new driver orientation.
• Create training material for quarterly safety classes.

Assisted the IT staff with various projects and formally documented IT standards and processes.

Wrote employee manuals to assist Accounting, Purchasing and Inventory personnel in training their employees.

• Wrote documentation for the company's instance of Oracle General Ledger, Fixed Assets, Accounts Payable, Accounting Receivable, Order Entry, and Inventory Modules.
• Performed training sessions with end users.
• Provide Tier 1 support for end users.